Restaurant Shift Leader

Rackson Restaurants; Cleveland (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Medical, dental, vision Insurance

Paid time off

Career and leadership development

Job summary

Rackson Restaurants in Cleveland, OH is seeking a Restaurant Shift Leader for our Burger King location. This role pays $13.75-$15.75 per hour and reports to the Restaurant General Manager.

The Shift Leader runs the shift, ensures smooth operations, delivers guest service, and supports the Management Team in executing the business plan. You will train staff, manage cash and labor, uphold brand standards, and resolve guest concerns quickly.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English is required, Spanish comprehension helpful.
• Strong leadership and calm, professional demeanor.
• Willingness to learn all areas of restaurant operations.
• Reliable transportation to work and events.
• Weekend/evening/holiday availability.
• Physical ability to lift up to 50 pounds; stand for long periods.
• Reasonable accommodations available.

Responsibilities

• Oversees all restaurant activities during shift.
• Interact with guests and supervise staff.
• Handle cash management and adhere to procedures.
• Lead with empathy and teamwork.
• Plan and execute shift operations efficiently.
• Identify and develop talent for future roles.
• Ensure compliance with labor laws and safety standards.
• Support business needs by assisting with service and cleaning as required.

Skills

Leadership

Customer service

English communication

Flexibility

Team collaboration

Education

High school diploma or equivalent restaurant management experience

Tools

POS systems

Job description

• Burger King Careers
• BKC-05734
• Restaurant Shift Leader

Restaurant Shift Leader

Full-timePart-time

$13.75 - 15.75 per hour

Reports to: Restaurant General Manager

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety. The Shift Leader works hands-on as needed, partners with the Management Team to execute the business plan, provides training to others, and resolves issues promptly while enforcing policies and procedures.

Essential functions include, but are not limited to:

• Demonstrates self-awareness and ability to motivate self and others.
• Proactively seeks and accepts feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members to excel.
• Interacts with guests and resolves concerns promptly and effectively.
• Treats employees with respect and recognition.
• Manages sales and labor tracking within Rackson systems.
• Ensures cash handling procedures are followed by others.
• Adheres to food and cash control guidelines.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently.
• Follows company guidelines for cost control and resource utilization.
• Leads with empathy, fairness, and a focus on teamwork.
• Identifies and develops talent for future roles.
• Applies financial understanding to improve business decisions.
• Manages shift activities for operational excellence.
• Ensures compliance with labor laws and regulations.
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

What Will Make You Successful:

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time.Frequently squat or stoop to reach items on low shelves or off the floor.Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us:

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunitiesPeople-first culture
• Authentic, values-based leadership

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

Burger King - BKC-05734

4123 Pearl Rd, Cleveland, OH 44109, USA