Restaurant Shift Lead: Lead, Coach & Drive Guest Service

Hardee; Pine Forest (FL); Vor Ort; USD 25.000 - 32.000; Vollzeit

Zusammenfassung

Hardee's is seeking a Shift Leader to guide restaurant operations during your shift, ensuring great food quality, friendly service, and a clean guest area.

You will lead the team, monitor service flow, coach crew members, and help meet labor and inventory targets while maintaining professional standards and compliance.

Qualifikationen

• Experience leading a restaurant or fast‑food team.
• Familiar with cash handling and safety procedures.
• Proven ability to train and coach crew members.

Aufgaben

• Lead shift operations to ensure smooth, efficient service.
• Supervise team, maintain quality, cleanliness, and guest service.
• Conduct briefings and communicate updates on goals and standards.
• Manage labor and productivity to stay within targets.
• Monitor inventory and ensure product availability during shifts.
• Keep equipment and facilities clean, safe, and well‑maintained.
• Handle cash procedures, registers, and bank deposits accurately.
• Ensure compliance with HR policies, sanitation, safety, and regulations.

Kenntnisse

Leadership

Team management

Cash handling

Customer service

Communication

Tools

POS systems

Jobbeschreibung

Job Purpose

Are you a motivated leader who enjoys working in a fast-paced environment and helping a team succeed? As a Shift Leader, you will play a key role in overseeing restaurant operations during your shift while ensuring excellent food quality, friendly service, and a clean environment for guests. You will support management by leading the team, maintaining operational standards, and helping drive sales and efficiency while delivering a great guest experience.

Key Responsibilities & Job Functions

Lead Shift Operations

• Supervise restaurant operations during assigned shifts to ensure smooth, efficient service.
• Maintain company standards for food quality, guest service, and restaurant cleanliness.
• Monitor operations throughout the shift and make adjustments as needed to keep service running efficiently.
• Lead by example by demonstrating professionalism, teamwork, and a strong work ethic.

Support and Develop Team Members

• Assist in training and developing crew members under the direction of management.
• Provide guidance and support to team members to ensure they understand procedures and expectations.
• Help motivate the team to perform at their best and deliver excellent service to guests.
• Step in and assist with crew member duties when needed to keep operations running smoothly.

Communicate with the Team

• Conduct brief team meetings before or during shifts to review daily goals, promotions, procedures, and expectations.
• Communicate updates related to operations, safety, and training to team members.
• Encourage teamwork and maintain a positive, respectful working environment.

Manage Labor and Productivity

• Monitor staffing levels during shifts to ensure proper coverage and efficiency.
• Manage labor usage to help meet company labor cost standards.
• Adjust assignments and workflow as needed to maintain productivity and service speed.

Inventory and Product Management

• Help control inventory levels and ensure product availability during shifts.
• Follow company guidelines to maintain proper product rotation and storage.
• Assist with inventory tracking to meet company GAP (inventory control) standards.

Maintain Restaurant Facilities and Equipment

• Ensure all equipment and facilities are properly used, cleaned, and maintained.
• Follow preventive maintenance procedures and report equipment issues to management.
• Help maintain a clean, organized, and safe restaurant environment.

Cash Handling and Financial Responsibility

• Take responsibility for all cash handling procedures during assigned shifts.
• Ensure registers, safe counts, and bank deposits are completed accurately.
• Enforce proper cash control procedures to protect company assets.

Maintain Professionalism and Compliance

• Ensure personal appearance meets company standards and reflects professionalism.
• Follow and enforce all HR policies, sanitation standards, safety guidelines, and security procedures.
• Maintain compliance with company policies as well as local, state, and federal regulations.

What Makes This Role Great

• Gain valuable leadership and management experience
• Play a key role in running daily restaurant operations
• Help develop and mentor team members
• Be part of a fast-paced, supportive team environment with growth opportunities

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch™ Biscuits and Hand-Breaded Chicken Tenders™.