Restaurant Shift Lead

Capriotti's Sandwich Shop; Cranberry Township (Butler County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free meals

Free uniforms

Flexible scheduling

Opportunities for advancement

Job summary

Capriotti’s Sandwich Shop in Cranberry Township is seeking a motivated Restaurant Shift Lead to guide daily operations, supervise staff, and uphold Capriotti’s high standards in a fast-paced setting. This role is ideal for someone who enjoys leading others, delivering outstanding guest service, and building a career in restaurant management, hospitality, or food service leadership.

Capriotti’s is a rapidly growing brand with over 100 locations nationwide and exciting expansion plans; we offer

Qualifications

• Prior experience in restaurant, food service, hospitality or retail leadership.
• Experience as a Shift Lead or similar role is a plus.
• Strong customer service and communication skills.
• Ability to lead and motivate teams in a fast-paced environment.
• Excellent time management, organization and problem-solving skills.

Responsibilities

• Supervise and support team members during daily restaurant operations.
• Delegate tasks and ensure all shift duties are completed efficiently.
• Maintain Capriotti’s standards for food quality, speed, and cleanliness.
• Provide excellent guest service and resolve customer concerns professionally.
• Follow company policies for food safety, sanitation, and cash handling.
• Assist with scheduling support, labor management, and inventory monitoring.
• Maintain cleanliness and organization throughout kitchen and dining areas.
• Support smooth shift transitions through clear communication with management.
• Recognize and encourage team performance and positive contributions.
• Promote a team culture built on respect, accountability, and professionalism.

Skills

Leadership

Customer service

Communication

Time management

Problem-solving

Team motivation

Job description

Benefits:

• Free uniforms
• Flexible schedule
• Free food & snacks

Role: Restaurant Shift Lead

Employer: Capriotti’s Sandwich Shop

Location: Capriotti’s Sandwich Shop in Cranberry Township, Pennsylvania

Compensation: $18 - $20

Job Type: Full-Time or Part-Time

Benefits:

• Free meals and generous employee discounts
• Flexible scheduling
• Opportunities for advancement

Join a Growing Fast-Casual Restaurant Brand

Capriotti’s Sandwich Shop is a rapidly growing fast-casual restaurant brand with more than 100 locations nationwide and exciting expansion plans ahead. Known for our award-winning sandwiches, exceptional guest service, and team-oriented culture, Capriotti’s is a place where great food and great people come together.

We are currently hiring a motivated Restaurant Shift Lead to help guide daily operations and support our restaurant team. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership.

At Capriotti’s, every team member plays an important role in creating memorable guest experiences.

Position Overview

The Restaurant Shift Lead helps oversee day-to-day restaurant operations during assigned shifts, ensuring smooth service, quality food preparation, and a positive team environment.

You will support the management team by supervising staff, maintaining Capriottis operational standards, and delivering excellent customer service in a fast-paced restaurant environment.

This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry.

Responsibilities

• Supervise and support team members during daily restaurant operations
• Delegate tasks and ensure all shift duties are completed efficiently
• Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
• Provide excellent guest service and resolve customer concerns professionally
• Follow company policies for food safety, sanitation, and cash handling
• Assist with scheduling support, labor management, and inventory monitoring
• Maintain cleanliness and organization throughout kitchen and dining areas
• Support smooth shift transitions through clear communication with management
• Recognize and encourage team performance and positive contributions
• Promote a team culture built on respect, accountability, and professionalism

What We’re Looking For

• Previous experience in restaurant, food service, hospitality, or retail leadership preferred
• Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
• Strong customer service and communication skills
• Ability to lead and motivate team members in a fast-paced environment
• Excellent time management, organization, and problem-solving skills
• Dependable, adaptable, and team-oriented mindset
• Must be at least 16 years old
• Flexible schedule including nights, weekends, and holidays

At Capriottis, we believe in helping our team members grow their careers. Whether you’re looking to gain leadership experience or work toward restaurant management, this role can be the next step in your professional journey.