Restaurant Service Manager

Red Robin; Lawrenceville (GA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Share in bonuses

Referral bonuses

Free shift meal and 50% family dining

Closed on Thanksgiving and Christmas

Growth opportunities

Job summary

Red Robin is hiring a Restaurant Service Manager to oversee daily restaurant operations, ensure hospitality excellence, and uphold brand standards. The role requires strong leadership, P&L knowledge, and open availability for nights, weekends, and holidays.

You will lead a passionate team, drive guest satisfaction, and contribute to a culture of continuous improvement while enjoying uncapped bonuses and growth opportunities.

Qualifications

• Must have at least 2 years of management experience.
• 21+ years of age and ability to obtain required certifications/permits.
• Excellent leadership and communication skills with hospitality focus.
• Strong knowledge of P&L and restaurant operations.

Responsibilities

• Oversee day-to-day restaurant operations during shifts.
• Uphold brand standards and deliver exceptional guest hospitality.
• Motivate, develop and lead a high-performing team to execute service excellence.
• Drive continuous improvement and adherence to health codes and safety.

Skills

Leadership

Communication

P&L knowledge

Team motivation

Open availability

Reliable transportation

Tools

Microsoft Excel

Outlook

Word

Workday

Aloha

NBO

Hot schedules

Job description

Restaurant Service Manager (Compensation Range: 50,000.00 - 61,000.00)

Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering commitment to excellence. As a Brand ambassador, they uphold our company's standards, crafting an unparalleled experience for Guests by providing unbridled hospitality and creating memorable experiences. This position fosters a culture that continuously strives for improvement and embraces a better for being here mentality.

The role is also eligible to enjoy:

• Share in the financial success of your restaurant with an uncapped bonus program
• Referral bonuses for bringing new members to our team
• Free shift meal and 50% discount on Red Robin food for your family
• Closed on Thanksgiving and Christmas
• Excellent opportunities to grow with us

To qualify for this role a great candidate has:

• Must be 21 years of age
• 2 years of management experience
• Open Availability (including but not limited to nights, weekends, holidays)
• Reliable transportation
• Strong communication and exceptional leadership skills.
• Ability to motivate, inspire, and develop a passionate team dedicated to execution, hospitality, and service
• Strong P&L knowledge
• Able to obtain required certifications/permits as required by state/local law
• Working knowledge in Microsoft Excel, Outlook & Word
• Preferred Knowledgeable of local and State health codes
• Experience with Workday, Aloha, NBO, and Hot schedules
• Experience managing a team

Red Robin is an equal opportunity employer. We love hearing from great people who share our passion for unbridled hospitality.

Legal Disclosures

• Pay Range (Base Pay): Pay range disclosed above.
• Other Types of Compensation (subject to qualifications and requirements): Variable Bonus, Referral Bonus, Employee Stock Purchase Program, Paid Parental Leave.
• Insurance (subject to qualifications and requirements): Health, vision, dental, life, accident, critical illness, and hospital indemnity coverage (must be 18+).
• Retirement Benefits (subject to qualifications and requirements): 401k retirement plan (with company match to 4% of pay).
• Paid Time Off (subject to qualifications and requirements): 0.03846 hours for each 1 hour worked.

Red Robin isn’t your typical burger restaurant. We’re a team filled with unbridled energy, magnetic personalities, and a passion for having fun! Red Robin is a high-volume, full-service restaurant known for its laid-back atmosphere and uniquely quirky vibe. We are concept that has great growth opportunities. We love inspiring our guests with burgers beyond yumagination, and we’re driven by serving up connection, fun and generosity that’s as bottomless as our world-famous steak fries! We value a sense of belonging and welcome both similarities and differences, because Red Robin is for everyone.

Mission: Serve our Guests awesome American food and bottomless fun.

Vision: Be the most loved restaurant brand in the communities we serve.

We WIN TOGETHER when we live our values:

• BOTTOMLESS FUN: From our unique art, to our iconic mascot, to our endless fries - we like to have fun. Our playful attitude impacts all aspects of our business, ensuring both Team Members and Guests have a great time.
• UNBRIDLED GENEROSITY: By providing boundless kindness, abundance in service, and a "do-whatever-it-takes" attitude and hospitality, we ensure that our Team Members are equipped and excited to care for our guests.
• FAMILIARITY WITH A TWIST: Red Robin feels different, but still like home. Our decor, recipes, and Team Members blend the familiar with the unknown to create new and interesting experiences.
• INTEGRITY & HIGH-PERFORMANCE: Every action is driven by unwavering integrity, setting a new benchmark for high performance, ensuring excellence in all endeavors and fostering a culture of trust and excellence.