Restaurant Service Lead

Eataly; Dallas (TX); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Referral bonus

Job summary

Eataly in Dallas is seeking a Restaurant Service Lead to support the Restaurant AGM with the day-to-day operations of our full-service restaurants. You will serve as a on-floor leadership presence, monitor guest and team member service, and coordinate with restaurant support staff.

The role requires 2+ years of supervisory experience in food service, knowledge of steps of service, and excellent communication and problem-solving skills.

Qualifications

• 2+ years of supervisory experience in food service.
• Understanding of steps of service.
• Excellent communication and problem-solving skills.
• Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM
• Assists with administrative and operational duties as needed
• Documents, investigates, escalates and resolves all employee and guest incidents
• Performs other duties as required or assigned

Skills

Supervisory experience

Steps of service

Communication

Problem-solving

Evenings/weekends flexibility

Education

Bachelor’s Degree or associate degree in Restaurant Management or Hospitality

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly's full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.

• Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM
• Assists with administrative and operational duties as needed
• Documents, investigates, escalates and resolves all employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• 2+ years of supervisory experience in food service
• Understanding of steps of service
• Excellent communication and problem-solving skills
• Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Food Handler’s License preferred

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Compensation: Pay rate is $24

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.