Restaurant Service Lead

Eataly; Dallas (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Job summary

Eataly in Dallas is seeking a Restaurant Service Lead to support the Assistant General Manager in daily operations at its full-service restaurant. This position requires strong leadership, ensuring excellent service standards, and managing team dynamics while complying with health regulations.

The ideal candidate has over 2 years of supervisory experience in food service and a passion for Italian cuisine. Benefits include medical insurance, paid time off, and more.

Qualifications

• 2+ years of supervisory experience in food service.
• Understanding of steps of service.
• Food Handler’s License preferred.

Responsibilities

• Support the Restaurant AGM with daily operations.
• Ensure exceptional service standards are met.
• Inspect dining room for compliance with regulations.
• Document and resolve employee and guest incidents.
• Purchase supplies and equipment as directed.

Skills

Supervisory experience in food service

Excellent communication skills

Problem-solving skills

Knowledge of Italian cuisine and beverage

Education

Bachelor’s Degree in Restaurant Management or Hospitality

Job description

Job Description

A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day‑to‑day operations at Eataly’s full‑service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.

• Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM
• Assists with administrative and operational duties as needed
• Documents, investigates, escalates and resolves all employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• 2+ years of supervisory experience in food service
• Understanding of steps of service
• Excellent communication and problem‑solving skills
• Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Food Handler’s License preferred

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Compensation: Pay rate is $18 an hour plus tips.

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.