Restaurant Server PM Shift Part Time

Tapestry Conshohocken; Grand Rapids (MI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted hotel rates

Training & development

Job summary

Concord Hospitality Brand in Grand Rapids, Michigan, is seeking passionate individuals for customer service roles in their food service outlets. This position is vital to ensuring a welcoming experience for guests through engaging interactions and a positive attitude.

Successful candidates will maintain a clean workspace, monitor service quality, and solve any guest-related issues promptly. Full-time employees will enjoy competitive wages and a comprehensive benefits package.

Qualifications

• Passion for customer service and engagement.
• Ability to maintain a calm demeanor during high-volume situations.
• Strong problem-solving and decision-making skills.

Responsibilities

• Maintain a clean and organized workspace.
• Ensure 100% guest satisfaction by solving problems.
• Regular and punctual attendance is required.

Job description

We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events
• Make decisions and solve problems in the interest of 100% guest satisfaction
• Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
• Maintains a clean and organized workspace
• Maintains regular and punctual attendance
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.