Restaurant Server | Part-Time | Chickie's & Pete's | PPL Center

Oak View Group; Allentown, City of Syracuse (Lehigh County, NY); On-site; Part time

Job summary

An established industry player in live event management is seeking a dedicated Restaurant Server to join their dynamic team. In this role, you will engage with guests, ensuring top-notch service while taking orders and delivering food and beverages. With a focus on quality and guest satisfaction, you'll be responsible for maintaining cleanliness and managing payments. This position offers an exciting opportunity to work in a vibrant environment at a state-of-the-art venue that hosts numerous events. If you thrive in a fast-paced setting and enjoy interacting with people, this role is perfect for you.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• 1+ years experience in a fast-paced restaurant environment.
• Must possess valid food handling certificate and RAMP certification.

Responsibilities

• Greet guests and provide food and beverage recommendations.
• Ensure quality of food and service while maintaining cleanliness.
• Process guest payments and handle cash transactions.

Skills

Interpersonal Skills

Communication Skills

Cash Handling

Food Safety Knowledge

Ability to Work in Fast-Paced Environment

Education

High School Diploma or Equivalent

Tools

Cash Register

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Restaurant Server interacts with guests while following our service standards, takes guest orders and delivers food and beverages. This position ensures the quality of the food and that the overall guest experience is excellent. Also responsible for bussing and cleaning their own tables as well as all billing and payment processing.

This role will pay an hourly rate of $2.83, plus tips.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region’s largest events venue.

The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Chickie’s & Pete’s is a full-service bar and restaurant located within PPL Center, serving lunch Tuesday through Friday and open for events.

Responsibilities

• Greet guests in a friendly professional manner
• Provide education about Chickie’s style of service, the food and beverage menus, how menu items are prepared, the ingredients used and the different cooking methods.
• Ensure menu, food preparation, and ingredient knowledge in order to address guests’ food allergy concerns and questions.
• Smile and maintain a positive attitude at all times
• Perform light food preparation duties when needed
• Follow all Chickie’s & Pete’s service standards including up-selling
• Inform guests of daily specials
• Check food and beverages for quality and presentation, following menu builds, before serving
• Serve food and beverages to guests
• Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
• Recognize signs of intoxication and handle alcohol-related situations effectively; keep management informed when situations arise regarding intoxicated guests/refusal of service
• Provide food and drink recommendations to guests
• Receive guest payments and process transactions
• Sincerely thank all guests, make them aware of upcoming specials or events and invite them back for another visit soon
• Clear, clean, and reset tables promptly according to proper sanitation standards
• Ensure all condiments and napkin dispensers are clean and well stocked
• Respond appropriately to guest complaints and bring any issues to the attention of management
• Perform marketing and other promotional services as needed
• Complete beginning, change, and end of shift side duties
• Understand the importance of speed of service and act with sense of urgency when performing job tasks
• Attend all scheduled employee meetings
• Additional tasks as assigned by management

Qualifications

• High school diploma or equivalent preferred
• Must be 18 or over
• 1 year or more experience serving in a fast-paced high volume environment
• Previous cash handling experience preferred
• Ability to learn to operate a cash register and corresponding system accurately
• Possess valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60 day time-frame from date of hire)
• Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers and guests
• Ability to work a flexible schedule including nights, weekends, some holidays, and long hours
• Ability to prioritize tasks in a fast-paced environment
• Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.