Restaurant Server- Part-time

Sage Hospitality Group; Savannah (GA); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Sage Hotel Discounts Across the US

SRC Restaurant Discount

Marriott Discount

Medical, Vision, & Dental Insurance

401K

Free Shift Meal

Job summary

The Emporium Kitchen & Wine Market, brought to Savannah by Sage Hospitality Group, is located inside the Perry Lane Hotel in Savannah's historic district. This Luxury Collection Hotel features 167 guest rooms and a vibrant food and beverage program.

Under general supervision, this role delivers prompt, courteous food service to restaurant guests, greeting customers, taking orders, and maintaining service standards throughout the dining experience.

Qualifications

• High school education or equivalent.
• 3 months+ experience in a similar serving role; upscale experience preferred.
• Basic knowledge of customer service principles and restaurant/kitchen operations.
• Fluent in oral and written English.
• Able to perform cash handling procedures accurately.

Responsibilities

• Greet and take food and drink orders from guests, serving the orders and accommodating special needs/requests.
• Remain attentive to guests throughout the dining experience, adhering to service standards.
• Complete restocking and cleaning duties with opening/closing sidework.
• Memorize menu items to answer questions and provide recommendations.
• Maintain cleanliness of restaurant, wait station and service areas.
• Handle payments and ensure accuracy of the guest check.
• Attend pre-meal and departmental meetings to improve product knowledge.
• Respond to inquiries with timely and knowledgeable information.

Skills

Customer service

Food server

Restaurant operations

Cash handling

English fluency

Education

High school education or equivalent

Job description

Why us?

The Emporium Kitchen & Wine Market brought to Savannah by Sage Restaurant Concepts is located inside the Perry Lane Hotel. Stationed in the midst of Savannah's historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Guests can enjoy warm, approachable hospitality in an energetic community space designed to delight the five senses. This vibrant local gathering place features interactive wine experiences, knowledgeable staff and eclectic, yet refined food and beverage menus made with the highest-quality ingredients. The Emporium welcomes you; whether you're looking to stay awhile and savor the experience with a wine tasting or cooking class, or just to stop in for a quick gourmet sandwich before heading out on your next adventure.

Perry Lane Hotel seeks welcoming, creative, and polished team members with a heart of service. We strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations. If your passion is creating magnetic and hospitable memories while taking part in a rewarding work environment, apply today!

The Perks:

• Sage Hotel Discounts Across the US
• SRC Restaurant Discount
• Marriott Discount
• Medical, Vision, & Dental Insurance
• 401K
• Free Shift Meal

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Job Overview

Under general supervision, provides prompt and courteous food service to restaurant customers.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer. Upscale serving experience highly preferred.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.