Restaurant Server

The Terrace Grille; Lakeland (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Hotel discounts

Career growth opportunities

Volunteer time and lifestyle discount

Job summary

The Terrace Grille at Naples Hotel Group in Lakeland, FL is seeking a friendly Restaurant Server to enhance guest experiences and uphold brand standards. You will welcome guests, take orders, and operate the POS, ensuring accurate billing and timely service.

Join a family-owned group offering comprehensive benefits, a supportive team, and opportunities to grow within our hotel portfolio. Must be able to work a flexible schedule including weekends and holidays.

Qualifications

• Team oriented with an innate sense of urgency and the ability to work in a fast-paced environment.
• Prior customer service or food and beverage experience preferred.
• Ability to lift up to 25 pounds without assistance and stand/walk for extended periods.
• Flexible schedule including mornings, days, evenings, weekends and holidays.

Responsibilities

• Greet guests and present menus, taking orders and using POS systems.
• Provide menu knowledge including ingredients and preparation.
• Serve food and beverages according to brand standards.
• Check IDs before serving alcohol.
• Collaborate with kitchen and other departments to fulfill requests.
• Maintain cleanliness of tables, stations, and dining areas.
• Handle payments and issue receipts.

Skills

Team orientation

Urgency

Customer service experience

Fast-paced environment

Flexible schedule

Physical stamina

Job description

The Restaurant Server is responsible for serving food and beverages for guests and ensuring that all guests are served to brand standards in the restaurant/dining areas. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours”.

Responsibilities:

• Professionally welcome guests and presents them with a menu.
• Must be thoroughly knowledgeable about menu offerings including ingredients and preparation and able to communicate offerings to guests in a clear and concise manor.
• Informs guests about the special items for the day and menu changes as applicable.
• Take food and beverage orders from the guest.
• Use POS system to place orders along with any special requirements made by the guest.
• Communicate with the guests and provide assistance regarding any questions or concerns they may have.
• Serve food and beverage to the guest following brand standards.
• Observe guests and anticipate needs to ensure their satisfaction (i.e. Refills, ready for check, etc.)
• Compute bill, collect payments and issue receipt following the dining experience
• Perform cleaning of tables, serving stations, bar counter, and other cleaning tasks as needed or directed by supervisor.
• Reset tables at guests’ departure and at end of shifts
• Work alongside the kitchen staff to ensure customer needs are being met
• Maintain positive communication with all members of each department within the hotel
• Must understand the rule of product rotation to keep food products fresh and minimize spoiling.
• Responsible for stocking and replenishing food items and supplies
• Check identification of patrons before serving alcoholic beverages to ensure they are of legal drinking age.
• Must complete Alcohol Training, i.e. Brand Alcohol Awareness such as ServSafe, TIPS
• Greet each guest that you encounter during yourshift with a friendly smile.
• Ensures uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Qualifications:

• Qualified applicants should be team oriented with an innate sense of urgency and the ability to work in a fast pace environment
• Prior experience with customer service or food and beverage is preferred.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walksfor an extended time period.
• Ability to work a flexible schedule to include mornings, days, evenings, weekends and holidays.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount

Source: Naples Hotel Group