Restaurant Server

FirstService Residential; Kissimmee (FL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free daily meal

Free parking

401k with company match

Growth opportunities

Paid holidays

Job summary

FirstService Residential is seeking a Server to engage with residents for dining programs, including restaurant service, bar operations, catering, and events at our community. The role requires excellent judgment, diplomacy under pressure, and a positive, professional demeanor in a fast-paced setting.

The position involves preparing dining spaces, assisting with wine service, and timely order transmission to kitchen and bar.

Qualifications

• GED or High School Diploma preferred.
• Previous serving experience required.
• At least 1-year experience as a bartender/server.
• Food Handlers Card.
• Must be available to work a variety of shifts including days, evenings, weekends and holidays.
• Superior customer service skills / guest service focused.
• Positive attitude and friendly personality are essential.
• Ability to represent the restaurant with a professional image.
• Excellent communication skills, both in person, through emails, and over the phone.
• Excellent time management skills and multitasking ability.
• Progressive people management skills.

Responsibilities

• Prepare restaurant for lunch / dining by setting decorations, condiments, napkins and utensils.
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
• Explain chef's specialties; identify appropriate wines; answer food prep questions.
• Stay updated on menu choices and kitchen item availability.
• Transmit orders to bar and kitchen and record resident preferences.
• Serve orders and deliver accompaniments and condiments.
• Address patron needs and observe dining process.
• Maintain table settings, replenish utensils, and refill water glasses.
• Open and pour wine tableside.
• Process payments and issue bills to residents.
• Contribute to team effort and compete related results as needed.
• Perform basic cleaning tasks and cover for absent staff.

Skills

Guest service

Communication

Experience serving

Time management

Professional image

Shift flexibility

Food safety

Positive attitude

Customer focus

Multitasking

Education

High School Diploma or GED

Job description

Description

Job Overview: Servers are on the forefront of resident interaction with the dining program for the community. From daily operations of the restaurant and bar to catering and special events. This is a position for an individual who routinely exercises good judgment and exceptional problem‑solving skills. As the face of the dining experience, maintaining positivity and diplomacy in a fast‑paced environment is critical while maintaining standards and authentically delivering on our Values and Global Service Standards.

Your Responsibilities

• Prepare restaurant for lunch / dining by setting decorations, condiments, napkins and utensils
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
• Must be able to explain the chef's specialties; identify appropriate wines; answer food preparation questions
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders to bar and kitchen by recording resident choices, identifying Resident special dietary needs and special requests
• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
• Respond to additional patron requirements by inquiring of needs, observing dining process
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Properly open and pour wine at the tableside
• Obtain revenues by totaling charges; issuing bill; accepting payment; returning credit card and signature slip to Resident
• Contribute to team effort by accomplishing related results as needed
• Perform basic cleaning tasks as needed or directed by supervisor
• Be willing to fill in for absent staff as needed
• Assist with special events as needed
• Adhere to grooming and appearance standards consistently
• Promptly address customer service issues and refer customers to management when necessary
• Always maintain a pristine dining area

Additional Duties

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• GED or High School Diploma preferred
• Previous serving experience required
• At least 1-year experience as a bartender/server
• Food Handlers Card
• Must be available to work a variety of shifts including days, evenings, weekends and holidays
• Superior customer service skills / guest service focused
• Positive attitude and friendly personality are essential
• Ability to represent the restaurant with a professional image
• Excellent communication skills, both in person, through emails, and over the phone
• Excellent time management skills and multitasking ability
• Progressive people management skills

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Must be able to stand, sit and walk.
• The incumbent must be able to work extended and flexible hours and weekends as needed.
• Physical demands include ability to lift up to 30 lbs.

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. We also offer opportunities for growth and advancement, a free daily meal, free parking, and a peer mentorship program.

Compensation: $11.98 per hour plus tips

Schedule: Varies

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.