Restaurant Server

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI; Kansas City (MO); On-site; Full time

Job summary

A leading hospitality company is seeking a Restaurant Server to provide excellent dining experiences at Burger Theory. Responsibilities include greeting guests, managing table bookings, and ensuring customer satisfaction. Ideal candidates have prior serving experience and strong communication skills.

Benefits

Referral bonus program

Employee discounts

Free food & snacks

Paid time off

Qualifications

• Previous serving experience is preferred.
• Must speak English fluently and be able to write in Basic English.

Responsibilities

• Ensure customers receive a great dining experience.
• Handle table bookings and direct customers.
• Process cash and credit card transactions accurately.

Skills

Customer Service

Cash Handling

Stamina

Communication

Education

High School Diploma

Job description

Benefits:

Referral bonus program

Employee discounts

Free food & snacks

Paid time off

Overview:

The Restaurant Server will interact with guests and ensure they have a great dining experience with Holiday Inn KCI in our casual dining establishment, Burger Theory.

Primary Duties and Responsibilities:

Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; take initiative in resolving guest challenges, and involve a supervisor when needed.

Handle table bookings, direct customers to their tables, present menus, suggest dishes, assist in drink selection, inform customers about food preparation details, and communicate specific customer needs to the cooks.

Maintain proper dining experience by delivering items, fulfilling customer requests, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.

Stay updated on current menu choices and specialties, as well as menu deviations and kitchen shortages to keep guests informed when ordering.

Obtain revenues, issue receipts to customers, accept payments, and return change as needed; accurately process all cash and credit card transactions using established procedures.

Perform all pre-shift and/or post-shift cleaning/preparation tasks, such as cleaning tables, laying out napkins and utensils, refilling condiments, sweeping floors, etc.

Assist with the completion of basic cleaning tasks as needed.

Assist with special events as needed.

Adhere to grooming and appearance standards as well as IHG Service Standards.

Communicate other products and services available at the hotel upon guest inquiry.

Other duties as assigned.

Qualifications and Requirements:

Previous serving experience is preferred.

Cash handling experience is preferred.

Must speak English fluently and be able to write in Basic English.

Food Handlers Card is a bonus.

ServerSafe Card is a bonus.

Must have a high level of stamina to work on feet for extended periods.

Must be able to frequently lift/carry objects up to 25 lbs., and occasionally lift/carry objects up to 50 lbs.

Schedule (may vary):

Need Afternoon & Evening availability

Holidays as needed

Overtime as needed

Weekend availability

Pay: $7.50/hr + tips