Restaurant Server

Arbor Lodging; Illinois; On-site; USD 17,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging is seeking a friendly server to take orders, serve food and drinks, and ensure guests have a positive dining experience at our properties. You will greet guests, explain menu items, and provide attentive service in a fast-paced environment.

Responsibilities include processing payments, setting up tables, keeping the dining area clean, and assisting with cleanliness and proper handling of wares.

Qualifications

• Excellent customer service skills.
• Strong interpersonal skills with guests and coworkers.
• Ability to work in a fast-paced environment.
• High school education or related experience.
• Must obtain and maintain any required certifications.

Responsibilities

• Sell and serve food and beverages safely
• Process guests bills and payments
• Set up tables and ensure cleanliness of linen, silverware, and glassware
• Know the menu and be able to explain ingredients and preparation methods
• Provide a warm, friendly, and professional dining experience by greeting guests, taking accurate orders, and ensuring their needs are met throughout their visit
• Clean tables including removal of and proper placement of soiled wares and trash
• Report all tips in compliance with company policy and IRS regulations
• Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of shift
• Professional and positive attitude towards guests and associates
• Be knowledgeable on hotel facility and services to assist guests
• Process checks and payments in compliance with policies and procedures
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
• Ability to lift, pull, and push moderate weight
• Additional tasks may be assigned at any given time

Skills

Customer service

Interpersonal skills

Fast-paced environment

High school education

Certifications

Education

High School Diploma or related experience

Job description

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The server will take orders, answer questions about the menu and food, sell the restaurant's food and drinks, obtain and process payments, have great customer service skills, and assist in cleaning when needed. This position requires great communication, professionalism, and multitasking to ensure guests have a positive dining experience.

Duties & Responsibilities:

• Sell and serve food and beverages safely
• Process guests bills and payments
• Set up tables and ensure cleanliness of linen, silverware, and glassware
• Know the menu and be able to explain ingredients and preparation methods
• Provide a warm, friendly, and professional dining experience by greeting guests, taking accurate orders, and ensuring their needs are met throughout their visit
• Clean tables including removal of and proper placement of soiled wares and trash
• Report all tips in compliance with company policy and IRS regulations
• Prepare station prior to opening, keep station neat and clean while serving guests, and clean station at end of shift
• Professional and positive attitude towards guests and associates
• Be knowledgeable on hotel facility and services to assist guests
• Process checks and payments in compliance with policies and procedures
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
• Ability to lift, pull, and push moderate weight
• Additional tasks may be assigned at any given time

Requirements

Qualifications:

• Excellent customer service skills
• Strong interpersonal skills with the ability to engage with guests and coworkers professionally
• Ability to work in a fast-paced environment
• High school education or related experience
• Must obtain and maintain any required certifications

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Medical, Dental, and Vision insurance available to eligible employees
• Wellness benefits available to eligible employees

Arbor’s Guiding Principles:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.