Restaurant Server

Hyatt Hotels Corporation; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Restaurant Server in Houston to provide engaging guest service at a high-visibility dining venue. You will learn the menu, greet guests, present selections, and collaborate with the kitchen and service team to deliver memorable experiences.

The role emphasizes attention to detail, safety, sanitation, and the ability to thrive in a fast-paced environment while maintaining a welcoming, professional demeanor. Weekend and holiday availability is preferred.

Qualifications

• Must be able to lift a minimum of 20 lbs.
• Flexibility to work evenings, weekends, and holidays.
• Previous experience in a restaurant or customer service role preferred.
• Excellent communication and interpersonal skills.
• Positive attitude and enjoyment of the hospitality industry.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time-management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and calculating tips.

Responsibilities

• Uphold company policies, including safety, sanitation, attendance, and dress code guidelines.
• Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control.
• Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions.
• Greet guests warmly, assist with seating, and provide menus, water, and drinks.
• Communicate specials, explain menu items and dietary considerations, and take accurate orders.
• Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery.
• Serve food and beverages promptly, maintaining proper presentation and timing.
• Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates.
• Handle guest concerns or complaints professionally, escalating to management as needed.
• Collaborate with team members to ensure smooth service, including assisting during busy periods.
• Process payments accurately and efficiently, presenting bills to guests.
• Perform opening and closing duties, including side work and station setup.
• Participate in training sessions, department meetings, and pre-shift meetings.

Skills

Communication

Customer service

Interpersonal skills

Teamwork

Time management

Multitasking

Job description

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Thompson Houston is now recruiting for Restaurant Servers. The 3-meal dining venue includes an expanded 1-acre pool deck serving hotel guests and residents, luxury cabanas, private event spaces, indoor-outdoor dining areas and the best views of downtown. This restaurant is managed by Thompson Houston Hotel and Hyatt Hotels Corporation.

Restaurant servers are responsible for submitting guest menu selections and presenting these food and beverage preferences. The right person will gain menu knowledge and give recommendations from our compilation of cuisine and drink offerings. A Hyatt restaurant server will engage in casual conversation and create the restaurant experience by their style and service attributes. Other duties include general restaurant preparation and maintaining a sanitary environment. If you have experience as a server in a restaurant, we'd love to hear from you!

Duties & Functions

• Uphold company policies, including safety, sanitation, attendance, and dress code guidelines.
• Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control.
• Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions.
• Greet guests warmly, assist with seating, and provide menus, water, and drinks.
• Communicate specials, explain menu items and dietary considerations, and take accurate orders.
• Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery.
• Serve food and beverages promptly, maintaining proper presentation and timing.
• Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates.
• Handle guest concerns or complaints professionally, escalating to management as needed.
• Collaborate with team members to ensure smooth service, including assisting during busy periods.
• Process payments accurately and efficiently, presenting bills to guests.
• Perform opening and closing duties, including side work and station setup.
• Participate in training sessions, department meetings, and pre-shift meetings.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in restaurant server jobs: Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Must be able to lift a minimum of 20lbs

Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.

Previous experience in a restaurant or customer service role is preferred

Excellent communication and interpersonal skills.

Positive attitude, and enjoyment of the hospitality industry.

Ability to work in a fast-paced environment while maintaining composure.

Strong multitasking and time management abilities.

Attention to detail, ensuring accurate order-taking and payment processing.

Knowledge of food and beverage menus, including dietary restrictions and allergies.

Basic math skills for handling payments and calculating tips.

Flexibility to work in shifts, including evenings, weekends, and holidays.

Physical stamina to stand, walk, and carry trays for extended periods.

This is a great opportunity to get a start with Hyatt as a restaurant server.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Our family is always growing. Want to be in the know?