Restaurant Server

Loews Hotels, LLC.; Coral Gables (FL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health & wellness benefits

401(k) company match

Paid sick days, vacation, holidays

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Coral Gables Hotel is seeking a skilled Food Server to join our dining team. You will greet guests, describe menu items, and take orders with accuracy using the POS system. You’ll coordinate course timing, monitor preparation, and deliver food with Loews standards of service.

The ideal candidate brings guest service excellence, basic computer skills, and the ability to stand and lift up to 35 pounds. Flexibility for weekends/holidays is required.

Qualifications

• One+ years experience as a Food Server in a high-volume, upscale hotel or restaurant.
• Thorough knowledge of food terminology, preparation methods and sanitation standards.
• Exceptional guest service skills and a welcoming demeanor.
• Basic computer skills for POS and ordering systems.
• Ability to stand, walk, and lift up to 35 pounds throughout shift.
• Willingness to work flexible schedule including weekends and holidays.

Responsibilities

• Greet guests in a polite, professional manner and suggest menu items.
• Record orders accurately and enter them into the POS system.
• Coordinate timing of course preparation and delivery for smooth service.
• Monitor food preparation and ensure quality presentation for guests.
• Provide attentive service and address guest needs to ensure satisfaction.
• Complete end-of-shift reports and assist with closing duties.

Skills

Guest service

Sanitation knowledge

POS operation

Mobility and stamina

Flexible schedule

Education

High School diploma or equivalent

Job description

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed‑use development showcasing retail space, dining and entertainment experiences.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Job Specific

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
• Sets up assigned station with all required supplies, "Mis en Place"
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guests so as to enhance the dining experience
• Records all aspects of guests order accurately and enters guest orders into POS terminal
• Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
• Monitors preparation of individual courses to ensure proper flow
• Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
• Serves all food and beverage items professionally, according to Loews Standards
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Prepares and presents accurate, complete guest check
• Collects monies due and or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Performs all side work duties as assigned by manager/supervisor
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School diploma or equivalent
• One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
• Thorough knowledge of food terminology, food service techniques and sanitation standards
• Exceptional guest service skills
• Basic computer skills
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays