RESTAURANT SERVER

PENN Entertainment; Bangor, Moville (ME, IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun-loving team at a leading entertainment provider, where your customer service skills will shine. In this role, you'll engage with guests, providing exceptional service and ensuring their experience is enjoyable. With opportunities for career growth and a commitment to diversity and sustainability, this is more than just a job—it's a chance to be part of an exciting industry. Whether you're greeting guests or managing cash transactions, your contributions will make a difference in creating memorable experiences. Embrace the thrill of entertainment and apply today!

Benefits

Day-One Medical Coverage

401(k) Matching

Paid Time Off

Annual Performance Bonuses

Qualifications

• Prior customer service experience in a fast-paced environment preferred.
• Fluent in English (reading, writing, speaking, understanding).

Responsibilities

• Provides fast, friendly, professional, and responsive customer service.
• Operates a cash register/POS system, ensuring financial integrity.
• Keeps designated areas clean and organized, following health standards.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry. Work with a diverse team driven by enthusiasm for helping people find and enjoy more fun. We care about your career growth and will support you in expanding your possibilities.

Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of our competitive Total Rewards package, which includes wellness programs supporting financial, physical, and mental well-being. Specific benefits, such as day-one medical coverage, 401(k) matching, and annual performance bonuses, may vary by position. Paid time off is earned according to local policies and increases with employment length.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations using the ACES program, providing personalized service and using guest’s name at least twice during interactions. Greets each guest entering the restaurant.
• Operates a cash register/POS system, ringing proper amounts, giving correct change, and maintaining financial integrity according to procedures.
• Keeps designated areas clean and organized, assisting in maintaining cleanliness of the dining room and host stand as required, following health and safety standards.
• Recognizes Diamond and Platinum players and relays that information to ensure appropriate service.
• Resolves service issues using the service recovery toolbox.
• Knows and promotes current casino events and programs, providing directions to all casino areas.
• Thanks customers, invites them back, wishes them luck, and makes it easy for them to return to play.

BRING US YOUR BEST.

• High school diploma or equivalent.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cashiering experience in a high-volume restaurant preferred.
• Fluent in English (reading, writing, speaking, understanding).
• Excellent customer service and communication skills.
• Availability to work required schedules, including nights, weekends, holidays, and overtime.
• Must meet professional appearance standards per company policy.
• Must be physically mobile with reasonable accommodations.
• Ability to respond to visual and auditory cues.
• Ability to work quickly in crowded/noisy environments.
• Accurately and swiftly process cash transactions.
• Ability to lift and carry up to 35 lbs.
• Ability to reach above and below shoulder, grip small items, bend, stoop, twist, stand, and walk for up to four hours.
• Tolerance to industry-standard cleaning chemicals.
• Ability to work in constricted areas, tolerate noise and bright lights.
• Maintain a neat and professional appearance per standards.

STAY IN THE GAME. FOLLOW US.

We are the leading provider of entertainment, sports content, and casino gaming experiences across 43 destinations in North America, plus online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than fun; we are committed to diversity and sustainability for our community, team members, vendors, and planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$7.33 per hour, plus tips.