Restaurant & Retail Supervisor - Full Time

Ghirardelli Chocolate Company; Simpsonville (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free sundae or shake on every shift

50% employee discount

Quarterly bonus opportunities

Job summary

Ghirardelli Chocolate Company is hiring for Restaurant/Retail Associate. You will perform all restaurant and retail duties, support store operations, and deliver exemplary service in a fast-paced setting.

Starting pay is $18.00 per hour plus tips, with holiday pay at 1.5x. Perks include a free sundae or shake on every shift, a 50% employee discount, and quarterly bonus opportunities. Training and growth opportunities exist across our nationwide stores.

Qualifications

• Clear, professional oral and written communication.
• Team-building skills and empathy.
• Ability to manage time and work with minimal supervision.

Responsibilities

• Oversee daily store activities under the general manager.
• Supervise cash/wrap, retail, and fountain areas when needed.
• Provide excellent customer service and resolve escalations promptly.

Skills

Clear communication

Team-building

Time management

Forecasting

POS systems

Education

High school diploma or GED

Tools

MICROS

Job description

Join Our Team at Ghirardelli!

Immediate Openings – Start Within Days!

Starting Pay: $18.00/hr + Tips!

Holiday Pay: 1.5x pay for worked holidays!

Perks: Free sundae or shake on every shift and a 50% employee discount!

Bonus: Quarterly bonus opportunities!

Store Hours:

• Monday through Thursday 10am-8pm
• Friday and Saturday 10am-9pm
• Sunday 11am-7pm

Shift Details: Shifts may start up to 2 hours before and end up to 2 hours after store hours for prep and cleaning.

Position: Restaurant/Retail Associate – Perform all restaurant and retail duties.

Ghirardelli employees are the face of our company, setting us apart from other retailers. Over the past 48 years, our Restaurant and Retail division has evolved into a dynamic department with over 700 colleagues. We aim to be America's #1 premium chocolate company, changing the way consumers experience chocolate.

Supervisor Responsibilities:

Store Management:

• Ensure the well-being of the store and its employees through effective safety and risk management.
• Communicate effectively and timely with all levels of the organization.
• Work closely with store personnel, general manager, store and division management teams, and corporate liaisons.

Restaurant and Retail Operations:

• Prioritize daily store activities under the direction of the general manager.
• Manage operations of the sales floor or units (e.g., cash/wrap, retail, or fountain areas).
• Serve as the principal point of contact with corporate employees and outside vendors in the absence of management members.
• Uphold exemplary customer service standards by modeling behavior and leadership.
• Monitor sales and labor cost issues to maximize profitability without sacrificing customer service.
• Respond promptly to escalated customer service issues.
• Maintain high standards of cleanliness, food/product safety, and branding requirements.
• Properly use the MICROS system and its functionality.

People Management:

• Assist with payroll, scheduling, interviewing, selection, and in-service training.
• Develop Chocolateers through coaching, mentoring, and empowerment practices.
• Handle basic employee relations functions, including discipline or suspensions.
• Serve as a general resource and role model for Chocolateers.

Required Knowledge and Skills:

• Clear, professional, and effective oral and written communication.
• Team-building skills, including empathy, rapport-building, delegation, and empowerment.
• Effective time management and self-direction under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.
• Familiarity with point of sale systems, such as MICROS.
• Knowledge of restaurant or retail management techniques.

Education and Work Experience:

• High school diploma or GED preferred.
• One or more years of related experience in a fast-paced restaurant or retail environment, with six or more months as a supervisor preferred.

Working Conditions:

• Rare to occasional ability to lift and carry up to 50 pounds.
• Ability to travel to various locations across the country.

Join us today and become a part of our Ghirardelli family!