Restaurant & Retail Associate - GCF

Ghirardelli Chocolate Company; San Francisco (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Tips

Employee Discount 50%

Free Sundae or shake on every shift

Holiday Pay 1.5x

Job summary

Ghirardelli Chocolate Company in San Francisco is hiring Retail Hourly Associates. You will merchandise, stock, and deliver premium chocolate experiences to guests.

The role requires high energy, reliability, and strong guest service skills, with shifts including nights and weekends. Starting pay is $19.61 per hour plus tips, plus holiday pay, employee discounts, free sundae or shake on shifts, and a quarterly bonus potential.

Qualifications

• Must be 18 years old.
• High school diploma preferred.
• San Francisco Fair Chance Ordinance applies; qualified applicants with arrest/conviction records will be considered.

Responsibilities

• Provide exceptional guest service.
• Handle cash and credit card transactions.
• Assemble proprietary retail items per guidelines.
• Maintain stock and ensure accurate pricing on the sales floor.
• Keep the sales floor clean, organized, and well displayed.
• Gift-wrap items as needed and assist customers.
• Follow food safety guidelines in fountain area and prep spaces.

Skills

Basic math

Strong communication

Supervision not required

Teamwork

Time management

Guest service

Dishwashing machine operation

Education

High school diploma preferred

Must be 18 years old

Job description

Who We Are

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary

• Immediate openings, ability to start in days!!**

Starting Pay - $19.61/hr + Tips!

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Store Hours – Monday - Sunday 9:00am - 10:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!

Retail Hourly Associates!

Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.

Scope Of Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge And Skills

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education And Work Experience

• Must be 18 years old
• High school diploma preferred

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For San Francisco based employees

: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together). We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.