Restaurant Ops Leader: Profit, People & Guest Experience

Burger King; Rochester Hills (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Job summary

Burger King is seeking an Assistant Manager to lead daily restaurant operations in Rochester Hills, MI. This role focuses on profitability, guest service, and development of team members under the guidance of the Restaurant General Manager.

The AM will manage inventory, maintenance, cash controls, and ensure brand standards are met while coaching a team of 20-45 employees to deliver fast, friendly service.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of quick service restaurant experience; management experience preferred.
• Some understanding of P&L interpretation and profitability.
• Demonstrated leadership and guest service skills.
• Availability to work evenings, weekends and holidays.
• Ability to work long or irregular shifts as needed.

Responsibilities

• Oversees profitability and drives operational results for a single restaurant.
• Manages inventory inspections and places/receives inventory orders.
• Maintains assets and ensures preventative maintenance per company standards.
• Ensures cash controls and security procedures are followed.
• Directs guest service to meet high standards of speed and friendliness.
• Coaches and develops shifts coordinators and team members to improve performance.
• Directs team in efficient preparation and sale of products for prompt delivery; upholds brand standards.

Job description

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities::

• PROFITABILITY

Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections

Places and receives inventory truck orders

Maintains and regularly monitors a list of all restaurant assets

Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required

Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

• GUEST

Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility

• PEOPLE

Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance

• OPERATIONS

Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

Ensures that restaurant upholds operational and brand standards

*Performs duties of Hourly Shift Coordinator when necessary

Qualifications And Skills::

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management to influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.