Restaurant Ops Lead - Guest Experience & Team Growth

IHOP; Cincinnati (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401K Plan

Health, Dental and Vision Options

Tuition Reimbursement

Job summary

Dine Brands Global, Inc. is seeking a hands-on supervisor to lead IHOP restaurant operations in Cincinnati. You will supervise, train, and develop staff while maintaining high standards of hospitality and guest service.

Join a team focused on operational excellence, cost controls, and delivering a memorable dining experience for guests, with opportunities for growth and advancement within a national brand.

Qualifications

• 1-2+ years of supervisory experience in casual dining.
• Experience teaching and training staff.
• Strong personal and professional integrity; handle confidential information with discretion.
• Ability to thrive in a fast-paced environment and solve problems on the go.
• Flexible availability, including nights, weekends, and holidays.
• Passion for hospitality and guest service.

Responsibilities

• Operational Excellence: Maintaining restaurant cleanliness, safety, and food prep standards.
• Guest Experience: Addressing complaints and providing timely, friendly service to ensure a positive dining experience.
• Staff Management: Supervising, training, and developing team members to meet IHOP's standards.
• Financial Performance: Assisting with inventory management, cost control, and profitability.
• Team Leadership: Leading and motivating staff to meet daily goals and maintain a positive work environment.
• Employee Development: Recruiting, onboarding, and training new employees, and coordinating with vendors and internal teams.

Skills

Supervisory experience

Staff training

Integrity & discretion

Hospitality mindset

Problem solving

Flexible availability

Job description

Dine Brands Global, Inc. is seeking a hands-on supervisor to lead IHOP restaurant operations in Cincinnati. You will supervise, train, and develop staff while maintaining high standards of hospitality and guest service.

Join a team focused on operational excellence, cost controls, and delivering a memorable dining experience for guests, with opportunities for growth and advancement within a national brand.