Assistant Manager, Fast-Service Ops & Guest Experience

Burger King; Georgia; Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Coverage

Life and Accident Insurance

Short/Long Term Disability

10 Days Paid Vacation

Service Awards

Bonus Potential

401(k) Plan

Zusammenfassung

Burger King in Georgia is seeking an experienced restaurant leader to manage profitability, guest relations, and daily operations across peak hours. You will drive results by controlling costs, coaching staff, and upholding brand standards to deliver consistent guest satisfaction.

The role requires leadership, a strong customer focus, and the ability to work evenings, weekends and holidays, with a commitment to safe, efficient service in a fast-paced environment.

Qualifikationen

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management to influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Aufgaben

• Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections
• Places and receives inventory truck orders
• Maintains and regularly monitors a list of all restaurant assets
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
• Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility
• Provides coaching and feedback to shift coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that the restaurant upholds operational and brand standards
• Performs duties of Hourly Shift Coordinator when necessary

Kenntnisse

Leadership

Guest service

P&L understanding

Inventory management

Team coaching

Schedule management

Ausbildung

High School Diploma or GED

2 years college preferred

Jobbeschreibung

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).

Requirements:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management to influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Manage Profitability, Guest Relations, Team Members, and Operations:

• Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections
• Places and receives inventory truck orders
• Maintains and regularly monitors a list of all restaurant assets
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
• Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility
• Provides coaching and feedback to shift coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that the restaurant upholds operational and brand standards
• *Performs duties of Hourly Shift Coordinator when necessary

Benefits:

• Medical, Dental, and Vision Coverage
• Life and Accident Insurance
• Short/Long Term Disability
• 10 Days Paid Vacation
• Service Awards
• Bonus Potential
• 401(k) Plan

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.