Restaurant Operations Manager

First Watch; Gastonia (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(K) Retirement Savings Program

PTO

Tuition Reimbursement

Life Insurance

Short Term Disability

Long-Term Disability

Vision

Meal Discount

Job summary

First Watch in Gastonia, NC is committed to its YOU FIRST culture, prioritizing people and a positive work environment with no night shifts. The role emphasizes supervisory duties, food safety, and delivering exceptional breakfast, brunch, or lunch experiences.

The team is supported with comprehensive benefits and opportunities to grow within the company. Responsibilities focus on maintaining standards, coaching staff, meeting sales goals, and ensuring safe, efficient restaurant operations.

Qualifications

• Willingness to uphold the You First culture and core values.
• Able to coach and train team members daily.
• Must follow food safety standards and recipe standards.
• Goal-oriented to meet sales and customer service targets.

Responsibilities

• Learns and supports You First culture and core values.
• Maintains daily operations with high standards
• Ensures recipes are followed and food safety is observed.
• Works to exceed restaurant sales and traffic goals.
• Coaches staff on the First Watch Five Steps of Service.
• Implements the 10 Commandments into daily actions.
• Responds promptly to customer and employee concerns.
• Maintains repair/maintenance issue ownership and resolution.
• Keeps company assets secure (POS, equipment).
• Trains and develops team members daily; recognizes exceptional performance.

Skills

Supervisory skills

Customer service

Food safety knowledge

Communication

Job description

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Life Insurance*
• Short Term Disability*
• Long-Term Disability*
• Vision*
• Health Insurance*
• Total Pet Plan*
• Supplemental Insurance (accident, critical illness, indemnity) *
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Paid Time Off (PTO)
• 401(K) Retirement Savings Program**

* Employees are eligible the first of the month after 60 days of employment

**Employees are eligible after one year of employment

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals – and works to exceed them
• Coaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commandments – and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety – and identifies and coaches in all areas of safe food handling
• Is continuously scouting for and interviewing candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members dailyRecognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits