Restaurant & Operations Manager

Bowlero; Charlotte, South Boulevard (NC, UT); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative entertainment platform is seeking a dynamic Restaurant / Entertainment Manager to enhance guest experiences through exceptional service and team leadership. This role involves coordinating multiple team members, managing food and beverage operations, and ensuring guest satisfaction. As a stepping stone to a General Manager position, you will be pivotal in executing marketing strategies and developing your team. Join a vibrant environment where your contributions will directly impact the success of the center, and enjoy a comprehensive benefits package as part of a leading entertainment company.

Benefits

Performance incentives

Comprehensive benefits package

Healthcare

Qualifications

• 2+ years of management experience in food service or related fields.
• Strong team and people development skills.

Responsibilities

• Deliver exceptional service and resolve guest complaints.
• Hire, train, and schedule center staff.
• Oversee Food & Beverage operations and maintain quality standards.

Skills

Management experience in food service

Customer service expertise

Team and people development skills

Ability to supervise staff

Knowledge of POS systems

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager’s absence, they’re responsible for all center and floor management, including entertainment, Food & Beverage, and property maintenance. They maintain a strong focus on guest satisfaction and team development. This role is a great stepping stone towards becoming a General Manager.

ESSENTIAL DUTIES:

• Prioritize guest experience: Deliver exceptional service, gather feedback, and resolve complaints.
• Continuous improvement: Hone operational skills, manage staffing levels to optimize guest experience.
• Business opportunities: Execute marketing strategies to increase sales through leagues, open play, etc.
• League partnerships: Build relationships with league bowlers and manage league-related activities.
• Team recruitment and training: Hire, train, and schedule center staff.
• Management skills: Lead and motivate the team, delegate effectively to ensure guest satisfaction and productivity.
• Food & Beverage: Oversee F&B operations, maintain quality standards, and promote sales.
• Flexibility: Work varying shifts, including weekends and holidays.

Who You Are

You are committed, guest-focused, flexible, and a team player. You’re prepared to step in for the GM when needed, support extended work hours, and develop your team. Your goal is to grow into a General Manager role.

Desired Skills:

• 2+ years management experience in food service or related fields
• Bachelor’s Degree
• Ability to supervise staff
• Strong team and people development skills
• Customer service expertise
• Knowledge of POS systems

Work Environment/Physical Demands

• Ability to walk, stand, bend, and lift objects as needed in an entertainment setting.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and more. We are also the owner of the Professional Bowlers Association. For more info, visit ir.luckystrikeent.com.

We offer performance incentives and a comprehensive benefits package, including healthcare. Benefits details are available at www.bowlerocorp.com/careers/benefits.