Restaurant Operations Leader — Guest Experience

Workstream; Winter Haven (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Glory Days Grill is seeking a Managing Partner in Winter Haven, FL to lead daily operations and build a high-performing team that delivers an exceptional guest experience. This hands-on role oversees front and back of house, drives financial performance, and maintains food safety and quality standards.

The ideal candidate is passionate about hospitality and leads by example. You will recruit, train, coach, and develop managers, monitor performance, control costs, and ensure a positive culture.

Qualifications

• Previous restaurant management experience in a high-volume, full-service setting.
• Strong leadership and development skills.
• Excellent communication and interpersonal skills.
• Ability to lead in a fast-paced environment.
• Strong organizational and time management skills.
• Experience managing labor, food cost, and restaurant financial performance.
• Ability to solve problems quickly and make sound decisions.
• Guest-focused with a passion for hospitality.
• Flexible schedule, including nights, weekends and holidays.

Responsibilities

• Lead all daily restaurant operations, including front and back of house.
• Recruit, hire, train, coach, and develop team members and managers.
• Foster a positive, engaging, and accountable team culture.
• Deliver an outstanding guest experience by ensuring excellent food, service, and hospitality.
• Resolve guest concerns promptly and professionally.
• Monitor restaurant performance and drive sales, profitability, and productivity.
• Manage labor, food, and operating costs while meeting financial goals.
• Oversee inventory, ordering, receiving, and cost controls.
• Ensure compliance with all company policies, food safety standards, and health department regulations.
• Maintain a clean, organized, and safe restaurant environment.
• Coach managers and team members through performance feedback and development.
• Build strong relationships within the local community and represent the Glory Days Grill brand.
• Partner with restaurant leadership and support teams to achieve company goals.

Skills

Leadership

Team Development

Guest Services

Restaurant Operations

Financial Management

Food Safety & Sanitation

Inventory Management

Communication

Coaching & Accountability

Problem Solving

Organizing

Time Management

Job description

Glory Days Grill is seeking a Managing Partner in Winter Haven, FL to lead daily operations and build a high-performing team that delivers an exceptional guest experience. This hands-on role oversees front and back of house, drives financial performance, and maintains food safety and quality standards.

The ideal candidate is passionate about hospitality and leads by example. You will recruit, train, coach, and develop managers, monitor performance, control costs, and ensure a positive culture.