Restaurant Operations Leader — Drive Profit & Guest Experience

Workstream; Fort Mohave (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

BURGER KING in Fort Mohave, AZ is seeking an experienced Restaurant Manager to lead daily operations, drive profitability, and ensure guest satisfaction.

You will own the restaurant P&L, supervise staffing and training, ensure compliance with brand standards, and motivate teams to deliver fast, friendly service.

Qualifications

• Must be at least eighteen years old
• Strong understanding of P&L management and drivers of restaurant profitability
• Ability to prioritize own and others' work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated knowledge of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• Has primary accountability for the restaurant's P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development, and operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem-solves guest feedback systems to identify root causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
• Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
• Onboards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that the restaurant upholds operational and brand standards
• Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Skills

P&L management

Leadership

Guest service

Time management

Team motivation

Education

High School Diploma or GED

2 years college preferred

Job description

The Restaurant General Manager is the executive leader of the restaurant, focused on profitability, guests, people, and operations. The RGM is responsible for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Summary Of Responsibilities:

• PROFITABILITY

Has primary accountability for the restaurant's P&L and actively manages towards desired financial outcomes

Reviews key P&L lines to increase profitability for the restaurant

Drives sales through proactive guest service, people development, & operations management

• GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.

Manages the guest experience through operations and timely response to Guest issues

Problem-solves guest feedback systems to identify root causes and develops action plans to address issues.

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

• PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team

Onboards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

• OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and BKC policies

Ensures that the restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated knowledge of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for theproper functioning of the restaurant

*BKC is an equal opportunity employer, and we encourage all qualified applicants to apply

This job is posted via Workstream

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.