Restaurant Operations Leader

Summerwood Corporation; Philadelphia (Philadelphia County); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Summerwood Corporation's Restaurant General Manager (RGM) oversees all restaurant operations in Philadelphia, driving customer service excellence, enforcing brand standards, supervising food handling, and safeguarding financial performance.

You will lead and train Shift Managers and hourly staff, schedule crews, manage inventory and facilities, ensure health and safety compliance, and partner with vendors to meet the annual operating plan and growth targets.

Qualifications

• High school diploma or GED.
• Supervisory experience in food service or retail.
• Demonstrates ability to maintain financial controls and coach hourly employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Responsabilités

• Maintains fast, accurate service, positive guest relations and aligns with quality standards.
• Drives customer-focused culture by role-modeling service and training managers and crew.
• Tracks and resolves sources of customer complaints and ensures food safety standards.
• Develops and drives the restaurant annual operating plan and margin targets.
• Analyzes sales, labor, inventory and controllables; takes corrective actions.
• Oversees scheduling, inventory, facilities, and vendor relations to meet standards.

Connaissances

Customer service

Leadership

Financial controls

Staff development

Operations management

Formation

High school diploma or GED

Description du poste

Summerwood Corporation's Restaurant General Manager (RGM) oversees all restaurant operations in Philadelphia, driving customer service excellence, enforcing brand standards, supervising food handling, and safeguarding financial performance.

You will lead and train Shift Managers and hourly staff, schedule crews, manage inventory and facilities, ensure health and safety compliance, and partner with vendors to meet the annual operating plan and growth targets.