Restaurant Operations Lead - Profit & Guest Experience

Workstream; Ludington (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Burger King is seeking an Assistant Manager to lead the restaurant operations, driving profitability, top-notch guest service, and a strong team. The AM assists the Restaurant General Manager in daily operations and directly manages 20–45 staff, including Shift Coordinators and Team Members.

The role emphasizes inventory control, asset management, vendor relations, and adherence to cash controls, while developing staff and maintaining brand standards across all shifts.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience, experience in management preferred.
• Some understanding of P&L interpretation and management influence profitability.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections.
• Places and receives inventory truck orders.
• Maintains and regularly monitors a list of all restaurant assets.
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required.
• Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers).
• Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility.
• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance.
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Ensures that the restaurant upholds operational and brand standards.
• Performs duties of Hourly Shift Coordinator when necessary.

Skills

Leadership

Guest service

P&L understanding

Availability evenings/weekends/hols

Shift flexibility

Education

High School Diploma or GED

2 years college preferred

Job description

Burger King is seeking an Assistant Manager to lead the restaurant operations, driving profitability, top-notch guest service, and a strong team. The AM assists the Restaurant General Manager in daily operations and directly manages 20–45 staff, including Shift Coordinators and Team Members.

The role emphasizes inventory control, asset management, vendor relations, and adherence to cash controls, while developing staff and maintaining brand standards across all shifts.