Restaurant Operations Lead: Guest Experience & Team Growth

Runza; Waverly (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

Runza is seeking an Assistant Manager to support the General Manager in daily restaurant operations, including team development, inventory control, and guest satisfaction. You will help manage scheduling, ensure food safety standards, and uphold Runza's standards for service excellence.

The role involves supervising staff, training new team members, and handling administrative duties related to payroll and compliance.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED.
• Knowledge of computers (MS Word, Excel, Outlook).
• Proficient in all restaurant positions and production tasks.
• Must possess a valid driver’s license.
• Must be eligible to work in the United States.
• Must pass a criminal background check.

Responsibilities

• Adheres to standards to increase sales and reduce costs.
• Complete payroll-related duties accurately on time.
• Count cash drawers and deposit monies per policy.
• Ensure compliance with health standards and safety.
• Oversee food quality and service; maintain restaurant image.
• Manage inventory, ordering, and supplier relations.
• Supervise scheduling and shifts when GM/AM absent.
• Screen, interview, and hire team members.
• Train new staff using Runza training guides.
• Monitor discipline and performance; document issues.
• Engage with community and promote Runza presence.
• Ensure guest service and resolve complaints.

Skills

Team leadership

Hiring & onboarding

Customer service

Communication

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Job description

An Assistant Manager supports their General Manager in managing the daily operations of the restaurant, including the selection, development, and performance management of team members. In addition, an AM assists in overseeing inventory and ordering of food and supplies, optimizing profits, and ensuring that guests are satisfied with their dining experience.

WHAT YOU’LL BE DOING

Financial

• Adheres to company standards and service levels to increase sales and minimize operating costs.
• Accurately completes personnel/payroll related administrative duties accurately, on time, and in accordance with company policies and procedures.
• Accurately counts cash drawers and deposit monies in accordance with company policies and procedures.

Food safety and planning

• Ensure compliance with operational standards, company policies, and Health Department standards and regulations. Taking immediate corrective actions for any violations.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Responsible for ensuring consistent high quality of food preparation and service.
• Supervise portion control and quantities of preparation to minimize waste.
• Place orders for supplies and resale items with distributors when instructed to do so.
• Accurately completes inventory in accordance with company policies and procedures when instructed to do so.

Guest service

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operational responsibilities

• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or team member is injured.
• Manage shifts in absence of MP/GM or AGM, which includes: daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.
• Prepare weekly schedules, while scheduling at or below target hours.

Team Members

• Screen, interview, and hire team members as needed.
• Conduct new team member orientation, ensuring that team members understand Runza® policies.
• Train new team members using the Runza® training guides, ensuring new team members are trained on the importance of quality food and service, particularly Simply Outstanding Service.
• Follows up on team members work to ensure that things are done correctly and/or according to policy/procedure.
• Assist with team member check-ins when instructed to do so.
• Discipline team members as needed, informing GM of any incidents.
• Document team member discipline by using proper forms.

Community Involvement

• Assist GM in providing a strong presence in local community and high level of community involvement.

PERSONAL REQUIREMENTS

• Self-discipline, initiative, and outgoing.
• Possess a pleasant, polite manner.Is receptive and open to change (change agent).
• Follows direction and accepts constructive criticism.
• Has a professional, neat, and clean appearance.
• Ability to motivate team members to work as a team to ensure that food and service meet appropriate standards at all times (rush and non-rush).
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
• Must possess good communication skills to recruit, discipline, motivate, and train all team members.
• Must have regular, predictable, and dependable attendance.

ACCOUNTABILITIES

• Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Runza® policies and procedures.
• Helps maintain acceptable store evaluation scores and takes any immediate corrective steps following all store evaluations.
• Maintains a favorable working relationship with all company team members to foster and promote a cooperative and harmonious working climate.
• At all times provides a favorable image of Runza® to promote our “Make It All Better” philosophy.
• Performs other duties and responsibilities as required or requested.

SCHEDULE

An AM must work at least 30 hours per week.Shifts may vary and may include weekends and holidays.Additionally, AMs are required to work at least 1 closing shift per week.The closing shift must be on a Thursday, Friday, or Saturday.AMs are highly encouraged to work at least 3 rush hours shifts per week in the front and/or drive thru positions.

QUALIFICATIONS

• Must be at least 18 years of age.
• High School Diploma or its equivalent (i.e. G.E.D.)
• Knowledge of computers (MS Word, Excel, Outlook).
• Proficient in all restaurant positions and production tasks.
• Must possess a valid driver’s license.
• Must be eligible to work in the United States.
• Must pass a criminal background check.

WORKING CONDITIONS

• Hours may vary (see schedule section above).
• Ability to perform all food preparation and customer service positions.
• Position requires prolonged standing, bending, grasping, twisting, wrapping, pushing/pulling, lifting products and supplies weighing up to 60 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment and cleaning supplies.As well as operates phones, computers, and other office equipment.

At Runza®, we rise each morning to provide exceptional food and service. Runza® Makes It All Better because our team Makes What Matters. Join our team today!