Restaurant Operations Lead & Guest Experience Champion

Glory Days Grill; Winter Haven (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Glory Days Grill in Winter Haven, FL seeks a Managing Partner to lead daily restaurant operations, build a high-performing team, and deliver an exceptional guest experience. You will oversee front and back of house, drive financial performance, maintain food safety standards, and foster a positive culture for staff and guests.

This hands-on leader role requires strong teamwork, accountability, and a passion for hospitality, with responsibility for guest satisfaction and operational excellence.

Qualifications

• Previous restaurant management experience in a high-volume, full-service restaurant.
• Strong leadership and development skills.
• Excellent communication and interpersonal skills.
• Ability to lead in a fast-paced environment.
• Strong organizational and time management skills.
• Experience managing labor, food cost, and restaurant financial performance.
• Ability to solve problems quickly and make sound decisions.
• Guest-focused with a passion for hospitality.

Responsibilities

• Lead all daily restaurant operations, including front and back of house.
• Recruit, hire, train, coach, and develop team members and managers.
• Foster a positive, engaging, and accountable team culture.
• Deliver an outstanding guest experience by ensuring excellent food, service, and hospitality.
• Resolve guest concerns promptly and professionally.
• Monitor restaurant performance and drive sales, profitability, and productivity.
• Manage labor, food, and operating costs while meeting financial goals.
• Oversee inventory, ordering, receiving, and cost controls.
• Ensure compliance with all company policies, food safety standards, and health department regulations.
• Maintain a clean, organized, and safe restaurant environment.
• Coach managers and team members through performance feedback and development.
• Build strong relationships within the local community and represent the Glory Days Grill brand.
• Partner with restaurant leadership and support teams to achieve company goals.

Skills

Leadership

Team Development

Guest Services

Restaurant Operations

Financial Management

Food Safety & Sanitation

Inventory Management

Communication

Coaching & Accountability

Problem Solving

Organizing

Time Management

Job description

Glory Days Grill in Winter Haven, FL seeks a Managing Partner to lead daily restaurant operations, build a high-performing team, and deliver an exceptional guest experience. You will oversee front and back of house, drive financial performance, maintain food safety standards, and foster a positive culture for staff and guests.

This hands-on leader role requires strong teamwork, accountability, and a passion for hospitality, with responsibility for guest satisfaction and operational excellence.