Restaurant Operations Lead – Guest Experience

Rocky's Burgers Franks and Fries; Fargo (ND); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

On-Demand Pay

Paid time off

Free meals

Health insurance

Career growth

Team culture

Management training

Job summary

Rocky\'s Burgers, Franks & Fries in Minot, ND is hiring an Assistant General Manager to lead our busy location and support daily operations.

You will work with the Operating Partner to oversee staffing, service quality, and guest experience, while developing the team and enforcing Rocky\'s high standards.

This is a full-time leadership role with growth potential, competitive hourly wage of $19.50–$21.60 and overtime up to 10 hours weekly, in a fast-paced hospitality environment.

Qualifications

• Minimum experience: Supervisory experience preferred (restaurant industry a plus).
• Minimum education: No formal education required.

Responsibilities

• Assist the Operating Partner with daily operations, staffing, and service quality.
• Lead and train team members to uphold high standards of hospitality.
• Address guest concerns with professionalism and care.
• Manage inventory, ordering, and basic financial reporting.
• Ensure compliance with health, safety, and cleanliness standards.
• Support team development and reinforce Rocky's expectations for quality and service.
• Help maintain a positive, efficient, and well-organized work environment.
• Communicate effectively with leadership regarding operational needs and opportunities.

Skills

Leadership

Staff supervision

Guest service

Communication

Education

No formal education required

Job description

Rocky\'s Burgers, Franks & Fries in Minot, ND is hiring an Assistant General Manager to lead our busy location and support daily operations.

You will work with the Operating Partner to oversee staffing, service quality, and guest experience, while developing the team and enforcing Rocky\'s high standards.

This is a full-time leadership role with growth potential, competitive hourly wage of $19.50–$21.60 and overtime up to 10 hours weekly, in a fast-paced hospitality environment.