Restaurant Office Administrator

Cooper's Hawk Winery and Restaurants; Concord (NC); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Dining discount

Wine discounts

Medical insurance

401(k) with company match

Paid parental leave

Paid time off

Wellness program

Job summary

Cooper’s Hawk Winery and Restaurants seeks a Restaurant Office Administrator to support front and back of house with administrative, financial, and event-related duties. You’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination in partnership with management and the support center.

The role emphasizes payroll support, onboarding, and maintaining strong team relations while driving hospitality excellence for guests and team members.

Qualifications

• Six months of supervisory experience required.
• Cash handling experience.
• Ability to read, write and communicate in English.

Responsibilities

• Support payroll, benefits questions, and onboarding processes.
• Screen applications and process employment paperwork.
• Assist Office Assistant as weekend/vacation backup.
• Represent Cooper’s Hawk values with a respectful, positive work environment.
• Coordinate with team to ensure seamless private events and accurate BEOs.
• Manage event bookings, payments, and on-site execution with TripleSeat/Eventbrite.

Skills

Supervisory experience

Cash handling

English communication

Event planning

Job description

Compensation range for this role is $44,000-$54,000/year + 10% bonus potential.

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

As a Restaurant Office Administrator at Cooper’s Hawk, you’ll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you’ll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• 401(k) with Company Match
• Supplemental Health Coverage (Voluntary Accident, Hospital Indemnity and Critical Illness)
• Health & Flexible Savings Accounts- Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Tenure Recognition and Referral Bonuses
• Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
• Annual Destination Conference for General Managers and Executive Kitchen Managers
• Career Development Opportunities

How You Will Succeed

People Developer: Centered on growth, mentorship and creating career pathways for all.

• Support Team Members by answering payroll, benefits, and policy questions while assisting with recruiting and onboarding processes.
• Assist with screening applications and processing employment paperwork
• Train and support the Office Assistant to act as a weekend/vacation backup
• Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment
• Communicate with clarity, actively listen, and build strong relationships across the team
• Lead with self-awareness by modeling accountability, professionalism, and continuous improvement

Master Operator: Focused on efficiency, execution, and process excellence.

• Maintain accountability for all aspects of private events, including bookings, contracts, BEO accuracy, banquet materials, room setup, payments, and event execution using Tripleseat and Eventbrite.
• Demonstrate discipline in managing administrative operations, including payroll, vacation requests, invoices, gratuity systems, cash reconciliation, uniform inventory, marketing collateral and employment paperwork.
• Adapt quickly to changing business needs while maintaining operational excellence
• Drive disciplined execution through planning, prioritization, and follow-through
• Ensure compliance by tracking health and safety certifications, maintaining required postings, and partnering with the General Manager and Restaurant Support Center on policies and procedures.
• Manage daily Wine Club Membership data entry and reservation system support while ensuring accurate administrative records and efficient restaurant operations.

Community Cultivator: Emphasizes connections, team member and guest experience, and brand advocacy.

• Foster collaboration across restaurant teams and lead with open, respectful communication
• Partner with the management team to drive operational success
• Inspire the team to deliver Uncompromising Hospitality in their service standards with a passion for culinary excellence
• Coordinate with kitchen and management teams to ensure event timelines are met
• Demonstrate professionalism by conducting post-event follow-ups to ensure Guest satisfaction
• Retrieve and verify custom event décor and amenities to meet Guest expectations
• Champion monthly Wine Club events and private dining experiences
• Lead change with confidence, helping the team adapt while maintaining focus and performance
• Model professionalism and passion for culinary excellence while celebrating team successes

What You Will Bring

• Must represent Cooper’s Hawk values
• Six months of supervisory experience
• Cash handling experience
• A minimum age requirement of 18 years
• One year of event planning experience required
• Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision
• Acts as a Cooper’s Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers
• Manages competing priorities under strict deadlines, must have problem solving skills, attention to detail and the ability to adapt and lead others in times of change
• Excellent communication and relationship building skills with a passion for delivering Uncompromising Hospitality and developing high-performing teams
• Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth) with a strong business acumen and financial decision-making skills
• Has the ability to read, understand and communicate in English
• Is proficient in Microsoft Office Suite
• Preferred certifications include ServSafe and state/local licensing requirements
• Must be able to work up to 40 hours per week in a variety of shifts

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.