Restaurant Manager - Sumter, SC

Church's Chicken PR; Sumter (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading restaurant chain is seeking a Restaurant Manager in Sumter, SC, to provide a high-quality dining experience. The ideal candidate will manage all operations, ensure guest satisfaction, and develop team members in a fast-paced environment. This role offers opportunities for growth and requires strong interpersonal and management skills.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Successful completion of all required training and assessments.

Responsibilities

• Manage all business activities at one restaurant location.
• Create a positive work environment and ensure compliance with laws.
• Handle guest complaints and improve service standards.

Skills

Interpersonal skills

Communication skills

Coaching

Conflict management

Customer satisfaction focus

Education

High school diploma or GED

Job description

Restaurant Manager - Sumter, SC

Restaurant Manager - Sumter, SC

Apply locations 201251 | Full time | Posted 30+ Days Ago | Job Requisition ID: R0057428

Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church’s Restaurant General Manager is passionate about providing guests with a high-quality, value-oriented dining experience through friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible for all business activities at one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to or below budget.
• Create an environment where team members are engaged, encouraged to grow, and deliver exceptional service.

The Church’s Restaurant General Manager's direct reports typically include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location size and sales volume.

Key Duties and Responsibilities:

• Create an in-store service environment that exceeds guest expectations regarding friendliness, speed, and accuracy. Build team understanding and commitment to service standards.
• Communicate and follow-up with guests for feedback and service improvement opportunities.
• Handle and resolve guest complaints promptly, applying the “listen, apologize, satisfy, and thank” model.
• Ensure all incoming calls are answered courteously and professionally.
• Conduct regular training sessions with team members and provide feedback for improvement.
• Work with direct reports to cross-train and develop new skills.
• Create a positive work environment that rewards performance and fosters fun.
• Ensure compliance with all relevant laws, regulations, and ordinances, maintaining a clean and safe restaurant environment.
• Manage budgets and make necessary adjustments.
• Maintain inventory and ensure organization and accessibility.
• Oversee routine maintenance and repairs on equipment.
• Prepare and analyze operational reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED required.
• At least 1 year of supervisory experience in the restaurant industry.
• Successful completion of all required training and assessments.

Position Qualifications/Functional Skills:

• Valid driver’s license and proof of insurance.
• Ability to work 50-55 hours per week, including weekends, with flexible shifts.
• Knowledge of restaurant policies, practices, and operational procedures.
• Understanding of labor cost reporting, operating statements, and related business metrics.
• Excellent interpersonal and professional communication skills.
• Basic computer proficiency.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures effectively.
• Skilled in coaching, counseling, and developing employees.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing potential team members.
• Ability to supervise, manage conflict, and foster a positive work environment.

At Church's, we offer a fun, fast-paced career with opportunities for growth. We are an equal opportunity employer, committed to diversity and inclusion in our hiring and employment practices.