Restaurant Manager Refinery

BENCHMARK ASSET DEVELOPMENT; Garden City (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

BENCHMARK ASSET DEVELOPMENT is seeking a dedicated professional to oversee restaurant services in Garden City, Idaho. This role involves monitoring food quality, ensuring effective customer service, and developing staff training programs. Candidates should possess strong leadership abilities and excellent communication skills.

The position focuses on maintaining high standards for service and addressing customer concerns promptly. Join a team committed to providing exceptional dining experiences.

Qualifications

• Proven leadership abilities in a restaurant environment.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints effectively.

Responsibilities

• Monitor food quality and service standards.
• Analyze customer satisfaction reports.
• Enforce policies and procedures within the restaurant.

Job description

Job Details

Job Location: BAD Office - Garden City, KS 67846

Responsibilities

• Consistently monitor the quality of food and the level of service provided by staff member to ensure quality of food and service is produced
• Analyze and control customer service satisfaction reports to ensure guests’ needs are met
• Develop and implement departmental standards, policies and procedures for customer service and employee satisfaction
• Support and enforce all policies, procedures and dress code
• Develop and implement scripting for all service staff
• Provide effective and efficient direction of the restaurant services by ongoing leadership to all staff members, ensure effective internal and external communication, exercise appropriate judgment and decision making skills and ensure all departmental staff activities are monitored and performed.
• Develop and train all staff members to ensure they are capable to perform duties to the standard of the department and the organization
• Enforce compliance on matters pertaining to regulatory agencies, internal accounting systems, administrative controls and internal policies and procedures
• Monitor the proper sanitation of the kitchen areas; storage and rotation of stock to achieve cleanliness of the F&B area
• Handle customer complaints and concerns in a timely and appropriate manner
• Maintains administrative control of all reports as required by areas of operation and administration
• Planning and taking part in promotional events
• Hold frequent trainings to further educate staff and for all new hires
• Oversee interviewing and hiring of servers and will schedule start day and training schedule.
• Set up and execute training map and make sure server is getting the required knowledge needed to start the position. Each day of training will consist of specific items/categories to be discussed and reviewed
• Perform all other duties as assigned