Restaurant Manager - Odyssey & Spirit of Boston

Boston Harbor City Cruises; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Restaurant Manager for its renowned cruise operations. This dynamic role involves managing front-of-house staff, ensuring exceptional guest experiences, and maintaining high safety and sanitation standards. The ideal candidate will have a strong background in high-volume restaurant management and a passion for teamwork and service excellence. Join a company that values creativity, communication, and diversity, and be part of a team that delivers memorable experiences to millions of guests each year.

Qualifications

• 3+ years in high-volume restaurant management.
• 2+ years in supervisory roles with staff training experience.

Responsibilities

• Manage front-of-house staff and ensure guest satisfaction.
• Oversee cruise execution and staff compliance with safety standards.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Team Management

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Microsoft Office

Job description

Restaurant Manager - Odyssey & Spirit of Boston

Join to apply for the Restaurant Manager - Odyssey & Spirit of Boston role at Boston Harbor City Cruises

About the Role

Boston Harbor City Cruises is seeking a Restaurant Manager for our operations onboard the Odyssey and Spirit of Boston in Boston, MA.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Responsibilities

• Manage front-of-the-house staff including recruitment, training, coaching, discipline, and retention.
• Oversee cruise execution, ensuring adherence to procedures, safety standards, and guest satisfaction.
• Conduct pre-cruise meetings and coordinate with other departments for special guest requests.
• Ensure staff compliance with safety, sanitation, and alcohol service standards.
• Handle guest service issues diplomatically and effectively.
• Recruit, train, and schedule front-line staff; manage performance and development.
• Develop teamwork and employee incentive programs.

Administration

• Maintain cash control and monitor costs.
• Manage payroll, scheduling, and compliance with health and alcohol regulations.
• Attend meetings and operate restaurant systems.

Requirements

• Minimum 3 years of full-service, high-volume restaurant experience.
• At least 2 years of supervisory experience.
• Responsible alcohol service (TIPS) and sanitation (ServSafe) certifications.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office.
• Availability for nights, weekends, and holidays.

About Us

City Experiences offers memorable land and water experiences, with a portfolio of over 25 brands serving 30 million guests annually. We value communication, creativity, and teamwork and are committed to diversity and inclusion.