Restaurant Manager - Normandy, MO

Church's Chicken PR; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the restaurant industry is seeking a Restaurant Manager for their Normandy, MO location. The ideal candidate will be responsible for managing operations, ensuring guest satisfaction, and leading a team to achieve sales goals. This role requires strong leadership skills, a focus on customer service, and the ability to manage budgets effectively.

Qualifications

• 1 year of supervisory experience in the restaurant industry.
• Valid driver's license and proof of insurance.
• Availability to work 50-55 hours per week, including weekends.

Responsibilities

• Manage all business activities in one restaurant location.
• Ensure compliance with federal, state, and local laws.
• Train team members and provide feedback for improvement.

Skills

Interpersonal skills

Conflict resolution

Customer satisfaction focus

Education

High school diploma or GED

Tools

Basic computer skills

Job description

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Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church's Restaurant General Manager is passionate about providing our guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged and encouraged to grow while delivering exceptional service.

The Church's Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location and sales volume.

Key Duties/Responsibilities

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assist and resolve all guest complaints in-person or by phone, applying the "listen, apologize, satisfy, and thank" model.
• Ensure all incoming calls are handled promptly, courteously, and professionally.
• Conduct regular training with team members and provide feedback for improvement.
• Work with direct reports to cross-train and develop new skills.
• Create a positive work environment where team members strive to do their best, are rewarded, and have fun.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe restaurant environment.
• Manage budgets and make adjustments as needed.
• Ensure compliance with labor laws and company policies.
• Maintain inventory and ensure accessibility and organization.
• Oversee routine maintenance and repairs on equipment.
• Prepare and analyze operational reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Complete all training and pass applicable tests.

Position Qualifications/Functional Skills

• Valid driver's license and proof of insurance.
• Availability to work 50-55 hours per week, including weekends.
• Knowledge of restaurant policies, practices, and HR procedures.
• Understanding of labor cost reporting, operating statements, and business-related reports.
• Excellent interpersonal skills and professionalism.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to develop employees through coaching and counseling.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing team members.
• Supervisory and conflict resolution skills.
• Ability to create and maintain a positive work environment.