Restaurant Manager - Mercedes, TX

Church's Chicken PR; Mercedes (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading name in the Quick Service Restaurant industry as a Restaurant Manager in Mercedes, TX. This role is pivotal in delivering high-quality dining experiences while managing all aspects of restaurant operations, from achieving sales goals to ensuring compliance with regulations. The ideal candidate will possess strong supervisory skills, a passion for customer service, and the ability to create a positive work environment. With a commitment to team development and operational excellence, you will play a key role in maintaining the brand's rich tradition of Southern hospitality. If you thrive in a fast-paced environment and are dedicated to enhancing customer satisfaction, this opportunity is perfect for you.

Qualifications

• 1+ year of supervisory experience in the restaurant industry.
• Valid driver’s license and proof of valid insurance required.

Responsibilities

• Ensure exceptional guest experiences with friendly and accurate service.
• Manage budgets, training, and compliance with laws and policies.
• Resolve guest complaints and maintain a clean, safe environment.

Skills

Supervisory experience

Interpersonal skills

Conflict resolution

Customer satisfaction improvement

Employee development

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Restaurant Manager - Mercedes, TX

Location: 515 W 2nd Street, Mercedes, Texas

Time Type: Full time

Posted on: Posted 30+ Days Ago

Job Requisition ID: R0057392

Reports To: Market Leader

Department: Field Operations

Job Summary

The Church’s Restaurant General Manager is passionate about providing our guests a high quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.

Key Duties/Responsibilities

• Creates an in-store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

Position Requirements

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Successfully complete all training and achieve a passing score on all applicable tests.

Position Qualifications/Functional Skills

• Must have a valid driver’s license and proof of valid insurance.
• Must be able to work a minimum of 50 – 55 hours per week and be available for flexible shifts including weekends.
• Knowledge of all restaurant policies, practices, operational, and human resources procedures.
• Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures.
• Skilled in developing employees by coaching, counseling, and building strong work habits.
• Continuously working to improve customer satisfaction.
• Knowledge of recruiting and interviewing potential team members.
• Ability to supervise others.
• Manage conflict resolution.
• Create and maintain a positive work environment.

About Us

Founded in San Antonio, Texas, in 1952, Church's Chicken is a highly recognized brand name in the Quick Service Restaurant industry. Church's Chicken serves up a rich tradition of gracious Southern hospitality and freshly prepared, high quality, authentic home-style fare. The Church's system consists of more than 1700 locations in 25 countries and system-wide sales of $1.2 billion.