Restaurant Manager | Lead Teams, Training & Growth

Whataburger of Mesquite, Inc.; Seagoville (TX); On-site; USD 49,000 - 53,000; Full time

Benefits offered by this job

Weekly pay

Bonus program

Flexible schedule

Career growth

Tuition reimbursement

Discounted meals

Service awards

Scholarship program

Hardship grant

Chaplain service

Paid vacations

Job summary

Whataburger Of Mesquite, Inc. is seeking a Manager who partners with the General Manager to inspire the team and drive health, safety, recruiting, budgeting, marketing, and sales goals within the assigned unit.

The role emphasizes developing staff, maintaining a clean, safe operation, and delivering outstanding guest experiences. The Manager will engage in a skills development program and work toward certifications related to the position.

Responsibilities

• Protects and promotes the Whataburger Brand at all times.
• Schedules training as directed by the unit’s/shift staffing plan.
• Maintains professional relationships with Team Members. Treats team members with fairness and sensitivity, avoiding any indication of favoritism.
• Communicates all harassment complaints and other complaints involving Whataburger policy violations to General Manager, Area Manager, Senior Area Manager, Director of Operations, and/or Director of Human Resources, as appropriate.
• Prepares and presents ideas and recommendations to Team Members and upper management.
• Communicates directions clearly and follows up to ensure specific actions are carried out as intended.
• Demonstrate Whataburger’s Family Value Proposition “Pride, Care, and Love”.
• Uses on the spot training to improve performance, providing positive feedback and encouraging Team Members to ask questions.
• Evaluates Team Member performance by meal period and provides feedback to Team Members and General Manager.
• Participates as needed to create and maintain individual development plans for each Team Member. Conducts skill assessments to evaluate the quality of food production, customer service, and speed of service. Reviews critical training opportunities with Team Members and keeps the General Manager informed of progress attained.
• Recommends Team Members who can perform as trainers and develops selected trainers in accordance with the Training Program.
• Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other Team Members.
• Recognizes and rewards top performers on a regular basis.
• Utilizes the sales plan as the basis for setting customer service goals to improve sales, through increased customer traffic as related to those business segments supervised by the Manager.
• Maintains accurate payroll, personnel training records and reports as required, on assigned shifts.
• Ensures Team Members report to work in full proper uniform with name-tag and clock in/out as scheduled.
• Ensures team Member’s safety. Ensures application of the necessary precautions and safety equipment in all situations such as leaks, wet floors, equipment cleaning and maintenance etc. Communicates operating issues to other Managers, General Managers or Area Managers, as necessary.
• Implements performance standards on assigned shifts to ensure quality food is served and friendly service is provided.
• Reviews food production skills as they relate to maintaining productivity standards.
• Ensures effective product handling and storage procedures are practiced and food production staff accurately applies portion control.
• Conducts accurate POS and workstation procedures.
• Initiates suggestive sales activity as directed by the restaurant’s sales plan.
• Handles emergencies in a controlled, exact manner to avoid confusion and further crisis.
• Ensures equipment is maintained to operate at optimum efficiency according to specifications.
• Reports and investigates accidents within the appropriate time frames and takes immediate action to eliminate causes.
• Tracks and audits sales, food, labor, cash, and expense items each day.
• Performs administrative tasks:
• Makes payroll corrections.
• Review payroll data prior to submission
• Review the OGB and addressing issues.
• Review’s pass-down communications
• Completes end of day paperwork.
• Places food and supply orders.
• Conducts safe audits.
• Conducts/reviews shift inventories.
• Posts invoices
• Ensures personnel and time keeping records are completed accurately and properly processed.
• Reviews weekly sales/labor analysis, shift reports and consumer shopping reports.
• Provides restaurant safety procedures audit including on-site inspections.
• Ensures Team Member and customer incident/ accident reports are completed and communicated accurately.
• Validates individual Team Member sales performance. Provides input to the General Manager regarding top performers on a regular basis.
• Reviews critical information regarding the restaurant’s staffing requirements and operating plans as it pertains to the designated shift.
• Ensures hiring process and orientation are completed in timely manner.
• Prepares standard and special reports for senior management as assigned.
• Assumes additional responsibilities as assigned.

Job description

Whataburger Of Mesquite, Inc. is seeking a Manager who partners with the General Manager to inspire the team and drive health, safety, recruiting, budgeting, marketing, and sales goals within the assigned unit.

The role emphasizes developing staff, maintaining a clean, safe operation, and delivering outstanding guest experiences. The Manager will engage in a skills development program and work toward certifications related to the position.