Restaurant Manager: Lead Team & Guest Experience

Dunkin' - Cafua Management Company; South Portland (ME); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k

Two weeks vacation

Life/disability insurance

Employee discounts

Complimentary meals

Monthly bonus plan

Job summary

Cafua Management Company is seeking a Restaurant Manager to lead a Dunkin’ franchise location in South Portland, ME. You will develop the team, uphold Dunkin’ standards, and deliver an exceptional guest experience through operational excellence.

This role focuses on coaching, staffing, safety, and maintaining brand procedures daily. You’ll drive guest satisfaction and profitability while managing production, quality, and service standards in a fast-paced environment.

Qualifications

• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours.
• Must be 18+ years or older.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Recruit, hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Leadership

Team development

Customer service

Operations management

Tools

Scheduling software

Job description

Cafua Management Company is seeking a Restaurant Manager to lead a Dunkin’ franchise location in South Portland, ME. You will develop the team, uphold Dunkin’ standards, and deliver an exceptional guest experience through operational excellence.

This role focuses on coaching, staffing, safety, and maintaining brand procedures daily. You’ll drive guest satisfaction and profitability while managing production, quality, and service standards in a fast-paced environment.