Restaurant Manager - La Feria, TX

Church's Chicken PR; Greenville (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading restaurant chain as a Restaurant Manager, where you'll ensure exceptional guest experiences and manage daily operations. This role involves training staff, managing budgets, and maintaining compliance with regulations. Ideal candidates will have supervisory experience and a passion for customer service.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Must have a valid driver's license and proof of insurance.

Responsibilities

• Manage all business activities in the restaurant.
• Ensure compliance with laws and maintain a safe environment.
• Train team members and provide regular feedback.

Skills

Interpersonal skills

Customer satisfaction focus

Conflict management

Education

High school diploma or GED

Job description

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Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church's Restaurant General Manager is passionate about providing our guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible for all business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals
• Control expenses to budget or better
• Create an environment where team members are engaged and encouraged to grow while delivering exceptional service.

The Church's Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location, sales volume, and geographic factors.

Key Duties/Responsibilities

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assist and resolve all guest complaints in-person or by phone, applying the "listen, apologize, satisfy, and thank" model.
• Ensure all incoming calls are handled promptly, courteously, and professionally.
• Direct and conduct regular training with team members.
• Provide regular feedback and identify areas for improvement.
• Work with direct reports to cross-train and develop new skills.
• Create a positive work environment where team members strive to do their best, are rewarded, and have fun.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe restaurant environment.
• Manage budgets, make adjustments as needed, and ensure adherence to labor laws.
• Understand, enforce, and adhere to all company policies and procedures.
• Maintain inventory and ensure accessibility and organization.
• Oversee routine maintenance and repairs on equipment.
• Prepare and analyze operation reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Complete all training and pass all applicable tests.

Position Qualifications/Functional Skills

• Must have a valid driver's license and proof of insurance.
• Ability to work 50-55 hours per week, including weekends, with flexible shifts.
• Knowledge of restaurant policies, practices, operational and HR procedures.
• Understanding of labor cost reporting, operating statements, and business-related reporting.
• Excellent interpersonal skills and professionalism.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to develop employees through coaching and counseling.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing potential team members.
• Ability to supervise, manage conflict, and create a positive work environment.

If you're hungry for a fun, fast-paced career with opportunities, join us at Church's. We make real comfort food that makes a difference. For over 60 years, our restaurant has been a place for hardworking people to succeed by serving others.

Church's Chicken is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.