Restaurant Manager - Greenville, SC

Church's Chicken PR; Greenville (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Restaurant Manager to lead a dynamic team in providing exceptional dining experiences. This role is vital in achieving sales goals, controlling expenses, and creating a positive work environment. You will be responsible for training staff, handling guest feedback, and ensuring compliance with regulations. Join a fun and fast-paced environment where your leadership can make a significant impact on the team's success and customer satisfaction. If you thrive in a challenging yet rewarding atmosphere and are eager to grow, this opportunity is perfect for you.

Qualifications

• 1 year of supervisory experience in the restaurant industry required.
• Knowledge of restaurant policies and operational procedures necessary.

Responsibilities

• Ensure superior guest experiences by providing friendly and accurate service.
• Direct training and development of team members for performance improvement.

Skills

Interpersonal Skills

Conflict Resolution

Customer Satisfaction Improvement

Team Development

Basic Computer Skills

Education

High School Diploma or GED

Tools

Operating Statements

Labor Cost Reporting

Job description

Job Title: Restaurant Manager

Location: Greenville, SC

Job Summary

The Church’s Restaurant General Manager is passionate about providing our guests a high quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.

Key Duties/Responsibilities

• Creates an in-store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service.
• Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Assists and resolves all guest complaints in-person or by phone using the “listen, apologize, satisfy and thank” model.
• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
• Directs and conducts regular training with team members.
• Provides regular feedback to all team members and identifies areas for improvement.
• Works with direct reports to cross-train and assist in the development of new skills.
• Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
• Ensures compliance with federal, state, and local laws, regulations, and ordinances.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for budgets and makes adjustments as needed.
• Ensures compliance with labor laws.
• Understands, enforces, and adheres to all company policies and procedures.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs on all equipment.
• Prepares and analyzes operation reports.
• Performs other duties as assigned.

Position Requirements

• High school diploma or GED required.
• Must have 1 year of supervisory experience working in the restaurant industry.
• Successfully complete all training and achieve a passing score on all applicable tests.

Position Qualifications/Functional Skills

• Must have a valid driver’s license and proof of valid insurance.
• Must be able to work a minimum of 50 – 55 hours per week and be available to work a flexible shift including weekends.
• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures.
• Skilled in developing employees by coaching, counseling, and building strong work habits.
• Continuously working to improve customer satisfaction.
• Knowledge of recruiting and interviewing potential team members.
• Ability to supervise others.
• Manage conflict resolution.
• Create and maintain a positive work environment.

If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.