Restaurant Manager- Full Time, Hell's Kitchen (Harrah's SoCal)

Caesars Entertainment; Valley Center (CA); On-site; USD 100,000 - 115,000; Full time

Job summary

Join Caesars Entertainment as a Restaurant Manager overseeing day-to-day operations at Hell's Kitchen Restaurant and Bar. The role demands exceptional guest service, quality food management, and effective supervision of a professional team. Ideal candidates will possess a Bachelor's degree, extensive restaurant experience, and a strong commitment to excellence and guest satisfaction.

Qualifications

• Five to ten years in the restaurant industry, with two years in food prep and service.
• Supervisory experience in a high-end Steakhouse.
• Must be at least 21 years of age.

Responsibilities

• Oversees day-to-day operations of the Hell's Kitchen Restaurant and Bar.
• Maintains high customer satisfaction and manages budgets.
• Trains and supervises assigned personnel, ensuring safety and service standards.

Skills

Guest service

Communication

Problem-solving

Team building

Education

Bachelor's degree in Hotel and Restaurant Management

Preferred Wine Sommelier training, level 1 or above

Job description

This role is responsible for the day-to-day operations of the Hell's Kitchen Restaurant and Bar, the largest built to-date. This includes but is not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements and all menu, beverage, retail, and brand standards. Oversees all facets of the restaurant's food and beverage operation. Is expected to ensure that the restaurant and bar is focused on outstanding customer service, well trained service team, driving maximum value and overall profitability creating a high intent to return.

Our ideal candidate:

• Bachelor's degree in Hotel and Restaurant Management, Business Administration, or related field preferred.
• Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervision of a high-end Steakhouse.
• Preferred Wine Sommelier training, level 1 or above.
• Literate and fluent in English
• Excellent guest service skills
• Must be flexible with scheduled, able to work any assigned day or shift, with weekdays as off days.
• Must be at least 21 years of age.
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills, with emphasis in relationship building.
• Good problem-solving skills
• Ability to coordinate multiple tasks at once.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Ability to negotiate with diverse departments.
• Ability to implement strategic vision and plan into day-to-day operations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

About the role:

• Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings, or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest or team members, responding with sincerity, and using appropriate service recovery tools.
• Uses tools such as Avero to analyze business trends and employee performance to make necessary adjustments to drive a better outcome.
• In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue, service and/or reduce expenses, outlining goals and objectives.
• Acts as a mentor to employees to provide superior customer service and a quality food product/overall experience.
• Oversees all budgetary aspects of the operation to include annual preparation of budgets and capital requests.
• Presents monthly profit and loss statements to senior management.
• Manages costs and projects to successful completion.
• Maintains an efficient program of scheduling to ensure a high standard of food service with the use of minimum man-hours.
• Ability to manage a high-volume restaurant while, meeting or beating budgeted costs, service scores, turnover target, safety measures an all other measurables.
• Hires, trains, motivates, evaluates, and supervises assigned personnel, coaches for success and continuing improvement of employee skills.
• Instructs assigned personnel regarding safety policies and procedures. Assures that any hazards within the restaurant are eliminated.
• Prepares and presents periodic performance reviews for assigned personnel.
• Recommends changes including hiring, promotion, demotion, and termination of assigned team members. Recommends wage and salary adjustments for personnel within Wage and Salary Guidelines.
• Must ensure department meets and maintains all OSHA requirements/standards.
• Ensures timely performance reviews, department safety training, BASE standards.
• Must pass Brand Audits achieving 100% scores.
• Maintains low turnover, 10% or less annually.
• Develops and trains, highly effective members of management.

A few more things:

• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination.
• Ability to constantly walk and stand during shift.
• Mobility to move quickly and easily throughout the restaurant and kitchen areas.
• Ability to hear and use visual inspection.
• High contact with the public, require the ability to work in a noisy
  
  environment and may be exposed to guests who use tobacco products.
• Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Salary: Starting at $100k per year, depending on experience.

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.

Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

About us

"Join us in our battle against boredom! Creativity, innovation and inspiration welcome!"

Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County!

Why would you to want to join our team? At Harrah's Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It's a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It's a special environment that you can't find anywhere else!

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.