Restaurant Manager - Fawn and Fable

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a prestigious luxury resort as a Restaurant General Manager, where you will lead a dynamic team to deliver exceptional dining experiences. Your role will encompass overseeing day-to-day operations, ensuring compliance with Forbes Five Star standards, and fostering a positive work environment. This is a unique opportunity to be part of a renowned establishment that combines elegance with adventure, offering a variety of amenities that redefine luxury. If you are passionate about hospitality and eager to make a lasting impact, this position is your chance to shine in a supportive and growth-oriented environment.

Benefits

Attractive 401(k) plan

Paid vacation, holidays, and personal hours

Family medical, dental, and vision insurance

Long-term and short-term disability insurance

Employee and educational assistance program

Up to 40% off Retail, Spa, Activities, Food and Beverage

On-site uniform and dry-cleaning services

Discounted meals during breaks

Qualifications

• Bachelor’s degree in hospitality management or equivalent experience required.
• Proven leadership and customer service skills are essential.

Responsibilities

• Oversee daily operations to ensure a flawless guest dining experience.
• Train and develop staff while maintaining high service standards.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Time Management

Education

Bachelor’s degree in hospitality management

4-5 years equivalent fine dining restaurant management experience

Tools

Accounting Software

POS Systems

Job description

The Restaurant General Manager is responsible for creating a fine dining experience that ensures a positive and memorable guest dining experience. Will be accountable for overseeing all day-to-day operations from planning to execution of all Forbes Five Star Standards, quality assurance, inventory of supplies and disposable goods, forecasting business levels, front-of-house related responsibilities. Will provide collaborative leadership working closely with the Outlet Executive Chef in attracting and retaining top talent, and creating a great place to work atmosphere for all Associates. This position is a key leadership role within the Food and Beverage Department’s management team.

ESSENTIAL FUNCTIONS:

• Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint.
• Work closely with Outlet Executive Chef to attract, select, and retain top talent, creating a positive and professional work atmosphere.
• Assist Outlet Executive Chef and culinary team on menu recommendations; work closely with sommelier on wine offerings.
• Develop, coach, and engage Associates to ensure teamwork, Associate satisfaction, and recognition.
• Oversee weekly, monthly, and quarterly accounting for revenues and expenses.
• Review resort daily financial report and respond accordingly.
• Manage salaries and wages, and operating expenses in line with the approved financial plan and budget.

Guest Satisfaction:

• Ensure and reinforce Forbes Five Star standards are achieved and sustained.
• Interact with guests utilizing Nemacolin’s brand standards, providing the guest with information about the resort, and highlighting unique features and offerings.
• Own and solve any guest concerns or complaints in a timely and extraordinary guest-centric manner.

Associate Engagement:

• Train and develop staff, ensuring performance quality and memorable experiences for guests.
• Coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff.
• Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities.
• Create work schedules to ensure adequate staffing; during dining periods, be present and continuously move through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant’s standards.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bachelor’s degree in hospitality management or 4-5 years equivalent fine dining restaurant management work experience.
• Experience in a Forbes 4 or 5 star rated restaurant is preferred; superior customer/guest relations experience required.
• Strong wine knowledge preferred.
• Proven leadership and communication skills to easily establish rapport with FOH and BOH peers and Associates.
• Excellent managerial, accounting/finance skills, and computer/systems proficiency.
• Proven track record of staff development and retention.
• Outgoing professional, collaborative, and positive demeanor in all interactions.
• Ability to multi-task, adapt to change, and problem solve with finesse.
• Strong organizational and time management skills.
• Must be able to speak English.

Additional Requirements:

• Communicate all resort news to Associates as needed; conduct daily stand-up meetings with Associates/team.
• Attend all mandatory meetings within F&B department and resort.
• Must be able to lift/pull/push/carry approximately 10-30 pounds.
• Must be able to stand continuously for 90-95% of the time.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A Forbes five-star restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan.
• Paid vacation, holidays, and personal hours.
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance.
• Employee and educational assistance program.
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort.
• On-site uniform and dry-cleaning services.
• Discounted meals during breaks in associate break areas.

Wisteria Associate Community: Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs: Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement: At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs: As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.