Restaurant Manager - Edinburg, TX

Church's Chicken; Edinburg (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading restaurant chain is seeking a passionate Restaurant General Manager to oversee operations and ensure a high-quality dining experience. The role involves managing staff, budgets, and guest satisfaction while maintaining compliance with regulations. Ideal candidates will have supervisory experience and a commitment to team development.

Qualifications

• Minimum of one year supervisory experience in the restaurant industry.
• Must have a valid driver’s license and proof of valid insurance.

Responsibilities

• Provide a superior and memorable experience for all guests.
• Manage budgets and ensure compliance with laws and company policies.
• Direct and conduct regular training with team members.

Skills

Interpersonal skills

Customer satisfaction focus

Conflict resolution

Coaching and counseling

Education

High school diploma or GED

Job description

Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church’s Restaurant General Manager is passionate about providing our guests with a high-quality, value-oriented dining experience with friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location, specifically to:

1. Provide a superior and memorable experience for all guests.
2. Achieve sales goals.
3. Control expenses to budget or better.
4. Create an environment where team members are engaged in their jobs and encouraged to grow while delivering exceptional service.

The Church’s Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary by location based on total sales volume, sales, and geographic location of the restaurant.

Key Duties/Responsibilities:

1. Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
2. Communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities.
3. Assist and resolve all guest complaints in-person or by phone, applying the “listen, apologize, satisfy, and thank” model.
4. Ensure all incoming calls are handled promptly, courteously, and professionally.
5. Direct and conduct regular training with team members.
6. Provide regular feedback to all team members and identify areas for improvement.
7. Work with direct reports to cross-train and develop new skills.
8. Create a workplace where team members strive to do their best, are rewarded for performance, and have fun.
9. Ensure compliance with federal, state, and local laws, regulations, and ordinances.
10. Maintain a clean and safe restaurant environment for guests and team members.
11. Manage budgets and make adjustments as needed.
12. Ensure compliance with labor laws.
13. Understand, enforce, and adhere to all company policies and procedures.
14. Maintain restaurant inventory and ensure accessibility and organization.
15. Oversee routine maintenance and repairs on all equipment.
16. Prepare and analyze operation reports.
17. Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED required. Must have at least one year of supervisory experience in the restaurant industry.
• Successfully complete all training and pass all applicable tests.

Position Qualifications/Functional Skills:

• Must have a valid driver’s license and proof of valid insurance.
• Must be able to work a minimum of 50–55 hours per week, including weekends, with flexible shifts.
• Knowledge of restaurant policies, practices, operational and HR procedures.
• Understanding of labor cost reporting, operating statements, and other business-related reports.
• Excellent interpersonal skills for professional interaction at all levels.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures effectively.
• Skilled in coaching, counseling, and developing employees.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing potential team members.
• Ability to supervise others and manage conflict resolution.
• Create and maintain a positive work environment.