Restaurant Manager - Circular

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hersheypark admission

Employee discounts

Medical, Dental, Vision coverage

Job summary

The Hershey Hotel Hershey is seeking a Food & Beverage Operations Manager to oversee all meal periods in the Circular, from breakfast to dinner, reporting to the Director of Restaurants. The role requires leading a team in a Forbes-rated restaurant while ensuring guest satisfaction and operational excellence.

Ideal candidates bring at least 5 years in food & beverage with 4 years of supervisory experience; ServSafe Allergen, ServSafe Manager, and RAMP certifications are preferred.

Qualifications

• Age 18+ requirement
• High school diploma or GED required
• Minimum 5 years related food & beverage experience
• Minimum 4 years supervisory experience
• Industry experience in Food & Beverage preferred
• Post-Employment certifications: ServSafe Allergen, ServSafe Manager and RAMP

Responsibilities

• Interview, hire, schedule, train and motivate restaurant staff; conduct daily pre/post service lineups and monthly department meetings
• Forecast covers, revenue and expenses for all meal periods; control wage and supply costs
• Provide on-floor leadership; monitor service quality, guest satisfaction, and flow of service
• Complete payroll information and monitor labor reports
• Maintain safety, health and sanitation standards; ensure food product integrity across buffets
• Oversee dining reservations, cashiers, hosts, and table configurations to maximize capacity
• Oversee wine and mixology program; manage inventory in Uptown Network iPad system
• Perform other duties as assigned

Skills

Staff leadership

Forecasting

Guest satisfaction

Service flow

Payroll processing

Safety & sanitation

Team training

Education

High School Diploma or GED

ServSafe Manager

ServSafe Allergen

RAMP Certification

Tools

Google Suite

Microsoft Excel

Microsoft Word

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for overseeing the management and administration of food and beverage operations of all meal periods in the Circular to include breakfast, lunch, Sunday brunch, and dinner in a Forbes rated restaurant. This position will report directly to the Director of Restaurants with The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Interview, hire, schedule, train and motivate restaurant staff. Ensure that all pre and post service line ups are executed daily and that monthly department meetings are held for all employees.*
• Forecast covers, revenue and expenses for all meal periods and control wage and supply costs.*
• Provide hands-on leadership on the floor, monitoring service, guest satisfaction, and correct flow of service in the restaurant.*
• Complete payroll information and monitor labor reports.
• Maintain safety, health and sanitation standards, and integrity of all food products on all buffets.*
• Oversee dining reservations, cashiers and hosts, open table configuration, and ensure maximum capacity for all meal periods.*
• Oversee Circular wine and mixology program, including making recommendations to Beverage Manager of wines for the Circular wine list. Maintain inventory on Uptown Network iPad system.*
• Perform other duties as assigned.

Qualifications

• 18 years of age or older.
• Completion of high school or GED
• Minimum of 5 years of related experience.
• Industry Experience - Food & Beverage
• Minimum of 4 years supervisory experience.
• Post-Employment - Certifications in ServSafe Allergen, ServSafe Manager, and RAMP.

Knowledge, Skills, And Abilities

• Proficient working with details on a daily basis for prolonged periods of time.
• Experience working in fine dining preferred
• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
• Thorough and demonstrable knowledge of Food & Beverage service.
• Highly proficient in computer programs and systems utilized by the company and shows the ability to adapt, learn and become proficient in new computer systems, software and technology.
• Ability to interact in a welcoming and approachable manner with all guests and team members.
• Communicate effectively to ensure a supportive and inclusive team of professionals.
• Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy , Selfless Spirit of Service, Team Focused, Respectful of Others)

Job Demands

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (Climbing Stairs Occasional (<33%) (50 ft maximum height) Lifting Occasional (<33%) (30 lbs maximum weight) Reaching Overhead Occasional (Hand/Eye Coordination Occasional (Stooping Occasional (Bending Occasional (Sitting Occasional (
• Standing Frequent (34-66%)
• Walking Constant (>67%)
• This job requires minimal visual requirements. Able to distinguish unlike items, detect motion, and distinguish color.
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.