Restaurant Manager - Chattanooga, TN

Church's Chicken; Chattanooga (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager who is passionate about delivering high-quality dining experiences. The RGM will oversee all business activities at one location, ensuring guest satisfaction, managing budgets, and fostering a positive work environment for team members. This role requires strong leadership and communication skills, along with a commitment to maintaining a clean and safe restaurant.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Valid driver’s license and proof of insurance.
• Availability to work 50-55 hours per week, including weekends.

Responsibilities

• Provide a superior and memorable experience for all guests.
• Manage budgets and ensure compliance with laws and company policies.
• Conduct regular training sessions with team members.

Skills

Interpersonal skills

Conflict resolution

Customer satisfaction focus

Supervisory skills

Communication skills

Education

High school diploma or GED

Job description

Reports To (Title):

Market Leader

Department:

Field Operations

Job Summary:

The Church’s Restaurant General Manager is passionate about providing our guests with a high-quality, value-oriented dining experience with friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities at one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged, encouraged to grow, and deliver exceptional service.

The Church’s Restaurant General Manager's direct reports typically include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location, sales volume, and geographic factors.

Key Duties/Responsibilities:

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate and follow up with guests to gather feedback and identify areas for improvement.
• Assist and resolve guest complaints in person or by phone, applying the “listen, apologize, satisfy, and thank” model.
• Ensure all calls are handled promptly, courteously, and professionally.
• Conduct regular training sessions with team members.
• Provide feedback and identify areas for improvement for team members.
• Work with direct reports to cross-train and develop new skills.
• Create a positive workplace where team members are motivated, rewarded, and have fun.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe environment for guests and staff.
• Manage budgets and make adjustments as needed.
• Ensure adherence to labor laws and company policies.
• Maintain restaurant inventory and organization.
• Oversee routine maintenance and repairs on equipment.
• Prepare and analyze operational reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Complete all required training and pass relevant assessments.

Position Qualifications/Functional Skills:

• Valid driver’s license and proof of insurance.
• Availability to work 50-55 hours per week, including weekends, with flexible shifts.
• Knowledge of restaurant policies, procedures, and human resources practices.
• Understanding of labor cost reporting, operating statements, and business analytics.
• Excellent interpersonal and professional communication skills.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and develop employees through coaching and counseling.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing potential team members.
• Supervisory and conflict resolution skills.
• Ability to create and maintain a positive work environment.

1. If you’re hungry for a career that’s fun, fast-paced, and full of opportunity, then you’ve come to the right place. At Church's, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hardworking people can advance and achieve great things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.