Restaurant Manager

IHOP; Woodbridge (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

National Restaurant Association Apeirn

Paid Vacation

Regular Performance Reviews with pay

Meal Program

Family Meal Discounts

Full Insurance

Bob Leonard Scholarship Program

Paid Holidays

Paid Weekly/Direct Deposit

Job summary

IHOP is seeking a Restaurant Manager to oversee daily operations at our Woodbridge location, with emphasis on front- and back-of-house profitability and service standards.

Key duties include supervising staff, enforcing SOPs, recruiting and training, resolving guest concerns, and ensuring health and safety compliance. Flexible schedule required including days, nights, and weekends at IHOP Woodbridge.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP SOP and the restaurant's current operations plan.
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests and handling guest complaints professionally and promptly
• Ensuring compliance with SOP in recruitment, training, operations, food preparation, food safety, sanitation, and security practices
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints
• Completing all required reports and paperwork accurately and on time, maintaining personnel files with appropriate employment and legal documents
• Available to work days, nights and weekends

Job description

.The IHOP Restaurant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Requirements and Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities
• National Restaurant Association Apprentice Program which earns College Credits
• Paid Vacation
• Regular Performance Reviews with pay increases
• Meal Program
• Family Meal Discounts
• Full Insurance
• Bob Leonard Scholarship Program
• Paid Holidays
• Paid Vacation
• Paid Weekly/Direct Deposit

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and much more. And no matter what menu items our customers order, there’s one ingredient that’s always constant — a smile.
When you work for IHOP restaurants we encourage you to, “Be the pancake you wish to see in the world!” Being a team member allows you to be something more than just a traditional employee. You help create smiles for the future. Join a team that encourages building lifelong friendships and memories.