Restaurant Manager

Baskin-Robbins; West Jordan (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Baskin-Robbins in West Jordan, Utah is seeking a Restaurant Manager to lead a fast-paced team, deliver exceptional guest experiences, and uphold brand standards. You will oversee daily operations, training, scheduling, inventory, and compliance with safety and sanitation guidelines.

You will drive profitability by controlling costs, coaching staff, executing marketing initiatives, rolling out new products, and ensuring budgets are met.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Basic math and financial management knowledge.
• Previous leadership experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Lead team meetings and train restaurant staff.
• Ensure brand standards, recipes and systems are followed.
• Create a guest-focused culture in the restaurant.
• Review guest feedback and implement improvement plans.
• Communicate priorities, goals and results to staff.
• Execute new product roll-outs including training and sampling.
• Maintain safety, sanitation and compliance with laws.
• Control costs to maximize profitability and manage inventory.
• Plan weekly labor schedules to meet demand and service standards.
• Coordinate DCP and vendor orders; conduct self-assessments.
• Help meet the restaurant budget; manage cash handling per policy.
• Engage with Dunkin’ Brands Field Operations as appropriate.
• Recruit, hire, onboard and develop team members; supervise performance.
• Coach staff to drive sales and guest satisfaction.

Skills

Basic computer skills

Fluent English

Basic math and financial management

Leadership experience

Education

College degree preferred

Job description

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space