Restaurant Manager

Baskin-Robbins; Miami Shores (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Baskin-Robbins in Miami Shores, FL seeks a Restaurant Manager to lead a busy store, delivering great guest experiences and achieving profitability while upholding brand standards.

You will plan schedules, train staff, analyze performance, and communicate priorities to the team. Fluency in English, basic math and cash handling, and leadership experience in hospitality or retail are required.

Qualifications

• Leadership experience in retail, restaurant or hospitality
• Fluent in spoken and written English
• Basic computer skills
• Basic math and financial management
• College Degree preferred

Responsibilities

• Lead restaurant team and meetings to ensure guest satisfaction and profitability
• Train team members and ensure brand standards, recipes and systems are followed
• Plan labor schedules and manage inventory and vendor orders
• Review guest feedback and implement action plans for improvement
• Coach staff to drive sales and performance
• Manage cash handling and compliance with cash policies

Skills

Leadership experience

Team development

Guest-focused service

Time management

Problem solving

Education

Bachelor's degree/College degree

Basic math and financial management

Job description

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space