Restaurant Manager

Dunkin' | Askar Management; West Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin' in West Hartford seeks a Restaurant Manager to lead daily operations, uphold brand standards, and drive sales while delivering a welcoming environment for guests and staff.

You'll recruit, train, and develop the restaurant team, monitor labor costs, manage inventory, and ensure food quality and safety. Strong communication, English proficiency, and basic financial management are required; a college degree is preferred.

Qualifications

• Fluent in spoken and written English.
• Strong basic math and financial management skills.
• Leadership experience in retail, restaurant or hospitality.
• College degree preferred or equivalent experience.

Responsibilities

• Lead daily restaurant operations and uphold Dunkin brand standards.
• Deliver guest experiences with a guest-first culture.
• Monitor food quality, safety, cleanliness, and sanitation.
• Manage labor through scheduling and staffing.
• Oversee inventory, orders, and cost controls.
• Coach and develop team; conduct performance reviews.
• Communicate goals and performance expectations to the team.
• Ensure compliance with policies and applicable laws.

Skills

English fluency

Basic computer skills

Math basics

Leadership experience

Education

College degree preferred

Job description

We're looking for an energetic, results-driven Restaurant Manager to oversee the daily operations of our Dunkin' restaurant. In this leadership role, you'll inspire your team, maintain high operational standards, drive sales and profitability, and create a welcoming environment for both guests and employees.

If you're passionate about customer service, team development, and restaurant operations, we'd love to hear from you.

Responsibilities Include

Restaurant Operations

• Lead the day-to-day operation of the restaurant while maintaining Dunkin' brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are consistently met.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate restaurant goals, priorities, and performance expectations to the team.
• Maintain compliance with all company policies and applicable federal, state, and local laws.

Team Leadership

• Recruit, hire, onboard, train, and develop restaurant team members.
• Lead by example and provide positive, hands-on leadership.
• Coach and mentor employees to improve performance and achieve operational goals.
• Conduct performance reviews and provide ongoing feedback.
• Lead team meetings and recognize outstanding performance.

Financial & Administrative Responsibilities

• Manage labor costs through effective scheduling
• Complete inventory counts and place food and supply orders.
• Control food, labor, and operating costs to maximize profitability.
• Manage cash handling procedures and maintain accurate cash controls.
• Help achieve sales, profit, and budget goals established by the franchise owner.
• Complete required operational reports and self-assessment

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred