Restaurant Manager

Ontario Trillium Foundation; Hartford (CT); On-site; USD 48,000 - 72,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Restaurant Manager in Hartford, CT to lead daily Dunkin operations, meet brand standards, and drive guest satisfaction. You will coach the team, manage scheduling and inventories, and ensure safety and quality.

Strong English communication and previous leadership in hospitality are preferred. The role emphasizes financial discipline, training, and delivering a welcoming environment for guests and staff alike, with opportunities for growth within a

Qualifications

• Experience leading teams in retail, restaurant, or hospitality settings.
• Fluent spoken and written English.
• Basic math and financial skills for costing and budgeting.
• Familiarity with computer systems and inventory/ordering processes.

Responsibilities

• Oversee daily Dunkin restaurant operations while upholding brand standards.
• Deliver guest-first experiences and maintain cleanliness, safety, and food quality.
• Lead, coach and develop team members; conduct reviews and trainings.
• Monitor labor costs, inventories, and cash handling; support budgeting goals.

Skills

Leadership

Customer service

Operations management

English fluency

Education

College degree preferred

Job description

We're looking for an energetic, results-driven Restaurant Manager to oversee the daily operations of our Dunkin' restaurant. In this leadership role, you'll inspire your team, maintain high operational standards, drive sales and profitability, and create a welcoming environment for both guests and employees.

If you're passionate about customer service, team development, and restaurant operations, we'd love to hear from you.

Responsibilities Include:

Restaurant Operations

• Lead the day-to-day operation of the restaurant while maintaining Dunkin' brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are consistently met.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate restaurant goals, priorities, and performance expectations to the team.
• Maintain compliance with all company policies and applicable federal, state, and local laws.

Team Leadership

• Recruit, hire, onboard, train, and develop restaurant team members.
• Lead by example and provide positive, hands-on leadership.
• Coach and mentor employees to improve performance and achieve operational goals.
• Conduct performance reviews and provide ongoing feedback.
• Lead team meetings and recognize outstanding performance.

Financial & Administrative Responsibilities

• Manage labor costs through effective scheduling
• Complete inventory counts and place food and supply orders.
• Control food, labor, and operating costs to maximize profitability.
• Manage cash handling procedures and maintain accurate cash controls.
• Help achieve sales, profit, and budget goals established by the franchise owner.
• Complete required operational reports and self-assessment

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred